Hello,
Sorry to hear you are having issues. I don't have WPE to verify these. However, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Also, we need more information from you.

1. Windows 10 or 11? Need its full version and OS Build number. Please use Windows own Winver.exe.
2. Fences 5 full version number.
3. WPE version number.
4. Does the issue appear on any WPE animated wallpapers?

Thank you,
Basj,
Stardock Community Assistant.

Thank you, I have forwarded it, please wait for Support or Dev to respond to this one.

Thank you,

Basj,
Stardock Community Assistant

Thanks for the reply! I don't know why you put broken and fix in quotes though. No where in the marketing for the product does it say it isn't compatible with WPE. Since it doesn't then most consumers are going to assume that it is and as such the product technically either needs to be fixed or there needs to be a proper disclaimer.

Additionally in another thread a Stardock employee recommended deskscapes (a stardock product) that doesn't have the issue. That's fine, but the product description should clearly state that full functionality with animated desktops can only be achieved using deskscapes and that WPE is not fully compatible. 

In another thread you also recommend upgrading to Fences 5 from 4 to resolve issues. I did this exact thing and unfortunately nothing was resolved. I don't mind paying 30 dollars for the upgrade which I'm sure has other benefits (such as a rewritten code base) but there should be a clear disclaimer that Chameleon and other cosmetic adjustments aren't fully compatible with WPE so consumers can make an educated decision on what they want to purchase. This included peek which will flash the regular desktop wallpaper when you peek, again if it's not compatible that's totally fine but there's now way for consumers (or in my case 10+ year customers) to know that. 

Thanks! 

I get that! But since numerous fences owners actively use WPE I don't think your qualifying their software makes any sense because most people who use fences are going to use WPE or other 'geeky' prouducts. I get it (I work in the industry as well) you mainly make sure the big boys are compatible and go from there. 

All I'm saying is that you might want to revise your marketing to include the language you just gave me. "We try to support all major platforms, but smaller platforms such as WPE may not have full compatibility with all features" and have that clear on your product page. That way you're letting consumers make an educated decision.

Again, I love the product (I've been using it for over a decade) and there's nothing like it so obviously I'm not going anywhere. It just might be a good idea to be more clear because while WPE might not be huge, it's pretty much the standard with animated wallpapers for most of us geeks.