Fences Glitch with Descapes

Confusion on who to contact about this

from Stardock Forums

Hello Stardock, I have loved your software for many years now, but it is quite frustrating that it is almost impossible to get direct support on an issue regarding your software these days.

With that said, I have an issue where my Fences create a slight glitch when I run any of my Descapes.  My Headers create a shift to the right horizontally on the fences Headers row.  This only happens when I use descapes with the fences.  If I  go to setting and set to remove header or show on hover only, the issue does not appear.  I have created a image shot to be more clear of what I am trying to explain.  

It appears there is not any direct error reporting for fences or descapes to the technical crews, so I don't know which software program to report this to, Descapes or Fences.

Anyhow, thanks for the great products, but I do hope we can be more clear on each program having a direct support on technical issues for each program.  That would help me.  I spent nearly 15 minutes just trying to get to a technical support for one program. crazy.  Are the forums is where we come now to report all technical issues?

Respectfully, Artie

 

fences
3,064 views 4 replies
Reply #1 from Stardock Forums Top


Are the forums is where we come now to report all technical issues?
End of quote

Yes, Artie. Some problems can be solved here. If not, the Community Support Assistant will advise how to proceed, or summon a higher level Support person. They also cruise the forums and help spontaneously.

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try turning on this setting in Deskscape 11.

Thank you,
Basj,
Stardock Community Assistant.

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top

Hello, and thanks for the information, understanding support and regarding the glitch.  Ok, I am using the Descape 10 version.  However, it has been, for the most part, working quite well when I use it.  I only have this little glitch only within the Headers columns.  I will submit an image here of what i am trying to describe.

Because I am using deskscapes 10 version on Windows 11, I won't make a big deal of this.  I am quite ok with using the 'only show header on mouse over' which removes the glitch.  With that said, I will upload the issue, it may help tech for any future issues like this, but it could clearly all be on my PC end being that I am not using the latest Descapes 11 version.  Thanks.

Glitch on fences Header rows when using deskscapes

Reply #4 from Stardock Forums Top

Yes, please move to Deskscapes 11 since Deskscapes 10 is not compatible with Windows 11.

Thank you,

Basj,
Stardock Community Assistant