Slowly not working more AND MORE

from Stardock Forums

Multiplicity work great for a day after install but that changed. First copy / paste quit working.

Then loss of connection on occasion. Now loss of connection every 6 minutes or so.

Any Ideas as to a fix..mainly the copy paste...I really need that feature between PCs

multiplicity
6,011 views 19 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information please.

  1. Windows full version and OS Build number. Please use Winver.exe.
  2. Multiplicity 4 or Pro? And, need its full version number.

Thank you.
Basj,
Stardock Community Assistant.

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #4 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

Are you using a wired connection or wireless?

Reply #6 from Stardock Forums Top

Quoting Neil, reply 5

Are you using a wired connection or wireless?
End of Neil's quote

If at all possible, testing with a wired connection is best.  Also, if you are using any VPN connections at the time, please disable them for tests.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #8 from Stardock Forums Top

Quoting Polarbarez, reply 7

Wired
End of Polarbarez's quote

Need a bit more than that, I am afraid...

'Worked great for a day' but not after means something changed, can you at all help us with what that could be?

-Windows update
-Network changes
-VPN use
-Are both versions of MP4 the exact same (4.0.0.4 for MultiplicityConfig.exe)
-Seamless or KVM connections, do they both show the same issues?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #9 from Stardock Forums Top

Nothing changed.

I am a home user..retired.

I installed Wednesday night...everything looked to be working...cut/paste..drag/drop..etc

Thursday I ran it all day...no issues.

Friday I started getting connection time outs very occasionally. The system re connected quickly. Then I noticed the cut/paste attempt would freeze the software. Drag and drop would put the software in a loop where the the the file was dragged the transfer box would open and the progress bar would get to aprox. 30% then the box blinks and the progress bar restarts from 0...until 30%.

Now the connections drops are frequent but not long lasting..I can deal with that. I would like to get the C/P working.

I sometimes use Express VPN on one computer but I it has not made a difference that I can tell. Tried it with and with out..no difference.

No windows update or any updates.

no network changes.

I believe both versions are the same but "about"  just lists version 4.

Was thinking of a re install as first step..?  with or with purge?

Thanks

Reply #10 from Stardock Forums Top

I am using seamless and now it is getting tougher to move to the secondary screen..it was effortless now

it feels like I have to really push or have a lot of velocity.

Reply #11 from Stardock Forums Top

Quoting Polarbarez, reply 10

I am using seamless and now it is getting tougher to move to the secondary screen..it was effortless now

it feels like I have to really push or have a lot of velocity.
End of Polarbarez's quote

Is it possible you have enabled the setting for only switching if the mouse is moving fast?

Also is this both from primary to secondary and secondary to primary?

One other possibility if it is primary to secondary only is the connection in the background has been lost.  If so it cannot connect until it reconnects.  This would suggest a possible network level issue given the other problems.

Reply #12 from Stardock Forums Top

Quoting Polarbarez, reply 9

Was thinking of a re install as first step..?  with or with purge?
End of Polarbarez's quote

That would be a wise support option.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #14 from Stardock Forums Top

Quoting Polarbarez, reply 13

Do i need to use the purge option of just uninstall reinstall?
End of Polarbarez's quote

Uninstall, reboot, reinstall should be sufficient. You can use the 'burn it with fire' purge if you like, however.

https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing

If memory serves, it gets the firewall rules as well. 

Sean Drohan
Stardock Product Lifecycle Manager

Reply #15 from Stardock Forums Top

I uninstalled and re-installed and the issues remained.

I repeated with the purge batch file re-installed al it is all working well...three days and cut/paste & drop/drag

working. Just a few secondary disconnects but that are rapidly re connected.

Big Smile!

Reply #16 from Stardock Forums Top

Quoting Polarbarez, reply 15

I uninstalled and re-installed and the issues remained.

I repeated with the purge batch file re-installed al it is all working well...three days and cut/paste & drop/drag

working. Just a few secondary disconnects but that are rapidly re connected.

Big Smile!
End of Polarbarez's quote

Pleased to hear and thank you for the update.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #17 from Stardock Forums Top

Same issue, multiple disconnects, all day long.  Installed end of December and worked well for a week.  Past 2 weeks very unreliable and sluggish on the 2nd computer.

Primary Computer: Windows 11, 24H2 (OS Build 26100.2894) - Personal

Secondary Computers: Windows 11, 23H2 (OS Build 22631.4602) - Work

Reply #18 from Stardock Forums Top

Quoting jasonhuff72, reply 17

Same issue, multiple disconnects, all day long.  Installed end of December and worked well for a week.  Past 2 weeks very unreliable and sluggish on the 2nd computer.

Primary Computer: Windows 11, 24H2 (OS Build 26100.2894) - Personal

Secondary Computers: Windows 11, 23H2 (OS Build 22631.4602) - Work
End of jasonhuff72's quote

Quoting Polarbarez, reply 15

I uninstalled and re-installed and the issues remained.

I repeated with the purge batch file re-installed al it is all working well...three days and cut/paste & drop/drag

working. Just a few secondary disconnects but that are rapidly re connected.

Big Smile!
End of Polarbarez's quote

Reply #19 from Stardock Forums Top

I'm back to try it again, Synergy just wasn't performing the way I want.  

I noticed on my primary PC the Realtek built-in wifi was also disconnecting.  I disabled that and added an external wifi antenna/card.

Will report back.