Stardock 11 - v2.11 on Win 11 problem

from Stardock Forums

Hello,

I am a french customer of stardock softwares and actually on my new laptop on windows 11, when I click for logout or reboot the screen blink and system crash ! 

Do you know this problem ? 

If you want, I will send you laptop configuration

Also, there is a problem with deskskapes who the screen with video doesn't run or stop automatically after few minutes of use ?

I use dock and fence too, they are fine !

Thanks in advance for your return

Have a good year !

Patrick

Moved to Start Menu Products area

stardock software start menu products
2,110 views 13 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information on your system.

  1. Windows 11 full version and OS Build number. Please use Winver.exe
  2. To confirm the issue is from Start11, please uninstall Start11, reboot immediately after uninstall done. Retest it and report back.

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello Basj and many thanks for your feedback !

I uninstalled, rebooted, installed, same results !

Do you have an another way ?

Have a good end of week

Patrick

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Just to clarify, when you said it crash when you logoff/reboot the system does it actually continue to logoff/reboot after it crash? How did you actually logoff or reboot with this issue?

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Here for information

in fact when I click to turn off or restart, once out of two the screen turns off then nothing

I usually restart the computer with the start button and sometimes it restarts by itself after a while!

Sincerely

Patrick

Reply #5 from Stardock Forums Top

Please try these steps, uninstall Start11, reboot immediately (important) after uninstall is done. Test if you can logoff/restart normally without Start11 installed. Once that is confirm. Please re-download latest Start11 from your account download page: https://store.stardock.com/myaccount/products Install it, reboot again, test it and see if the issue resolved, report back.

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hi Basj,

I made all of you purpose and I tried to use the original windows restart/reboot (who use fine) and with Start11, the problem is the same

More, if I click only on "mettre en veille", the screen is blinking black and after few second the login appear another time ?

Do you want any other information about my system configuration ? (is up to date and recent end of 2024)

Laptop ASUS:

 

Have a good day

Patrick

Reply #7 from Stardock Forums Top

If you have Windows 11 Pro, please try test it on Windows sandbox and see if the issue still appear while in the Sandbox: https://forums.stardock.com/505872/start11-support-faq#windowssandbox. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

Sorry, but I have a family version !
About my computer, it has Bitdefender total security and Cyberghost vpn

Have a good day

Patrick

Reply #9 from Stardock Forums Top

Please try cleanboot as mention here: https://forums.stardock.com/505872/start11-support-faq#cleanboot. This will help to identify you have issue with your current admin account or you have a conflicting issue with other software. Do note that you will need to follow these step with care.

Thank you,

Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

Hi Basj,

I didn't find any problem or error on my windows account ?!

Conflict with other application ? In graphical, I have Fence 4, Deskscapes 11.2 (who doens't works in background video), Snap 15 from your partner Ashampoo;

Other information from you ?

Have a good day,

Patrick

Reply #11 from Stardock Forums Top

Did you actually try the cleanboot? And the result is? It still crash?

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

Hi Basj

With minimal reboot start11 (last version) does not start so the windows launcher appears and it works fine

I also uninstalled deskscape because the live wallpaper does not work

(If I try with Lively Wallpaper, it works fine)

Patrick

Reply #13 from Stardock Forums Top

Quoting palaure, reply 12

Hi Basj

With minimal reboot start11 (last version) does not start so the windows launcher appears and it works fine

I also uninstalled deskscape because the live wallpaper does not work

(If I try with Lively Wallpaper, it works fine)

Patrick
End of palaure's quote

Not really sure on this one, did you do the cleanboot steps in properly? Please elaborate more.

Note your deskscape issue could be look upon after your "System crash when click on logoff button" issue. One issue at a time please, so that we don't get confuse.

Thank you,

Basj,
Stardock Community Assistant