Cart Search
New Topic
Forum Home | Login
We have re-enabled logins for the forums, please be aware that you may need to reset your password or register for an account again while we continue to restore full functionality.
SeniorGrind
SeniorGrind
Join Date 01/0001
0

Cant deactivate primary from website for multiplicity 3

December 23, 2024 3:25:32 PM from Stardock ForumsStardock Forums

Well, something goofed. I decided to reinstall windows and afterwards i was trying to get multiplicty reinstalled for everquest fun times and now theres version 4 out? and now my email doesnt have a product key associated with it? Bought august 20th and now i have a dead license? Am i not able to contiue to use multiplicty 3 when 4 is now out? like i still paid for my license, why cant i activate my product?

 

multiplicity
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
SeniorGrind
basj
Join Date 03/2001
+1603 sdemployee
Reply #1 December 23, 2024 7:52:54 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. You should still be able to download, install and activate your Multiplicity 3 without issue. Please try download MP3 directly from your account page: https://store.stardock.com/myaccount/products. Try that and report back.

Thank you.
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
SeniorGrind
SeniorGrind
Join Date 01/0001
0
Reply #2 December 24, 2024 6:29:05 AM
from Stardock ForumsStardock Forums

that link doesnt show my product. i have to go into order history to look at my download link and auth key.

Reason for Karma (Optional)
Successfully updated karma reason!
SeniorGrind
basj
Join Date 03/2001
+1603 sdemployee
Reply #3 December 24, 2024 6:46:45 AM
from Stardock ForumsStardock Forums

If that link don't show the product you purchased, than most probably it is not correctly linked to your account. Please raise support ticket using the link below, use "ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Note: Stardock is currently on holidays now, Support might be slow. Appreciate your patience.

Thank you.
Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: