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Mazen Khatib
Mazen Khatib
Join Date 01/2003
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Multiplicity 4 upgrade

Upgrading from 3.6 to 4

December 12, 2024 9:44:00 PM from Stardock ForumsStardock Forums

Hi,

Every time I upgrade or update Multiplicity from Object Desktop it ask me to enter the product key but this time it's says it's invalid. I originally bought it from EdgeRunner when you were selling thru them. I had bought the KVM 3 Pro so that I can access up to 9 computers. When I put the same product key in as I have every time there was an update it says it's invalid, now I can't access the other computers.

I thought the point of Object Desktop is to make it easier to update. Anyway, can you please help me here.

FYI, in case you need this -

I purchased it 7/14/2015, order# 3059638

Product name - Multiplicity 3 KVM Pro

If you need the product key let me know.

Thank you.

Moved to Multiplicity Area

stardock software multiplicity
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Mazen Khatib
basj
Join Date 03/2001
+1562 sdemployee
Reply #1 December 12, 2024 10:14:56 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. If you're trying to activate Multiplicity 4 Pro, you will need to use Multiplicity 4 Pro license key. Multiplicty 3 KVM Pro license key will not work on Multiplicity 4. To get the Multiplicity 4 Pro license, you will need to purchase it and since you are Multiplicity 3 license user, please click on the "Upgrade" button to get to discounted price.

Thank you.
Basj,
Stardock Community Assistant.

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Mazen Khatib
Mazen Khatib
Join Date 01/2003
0
Reply #2 December 12, 2024 11:53:46 PM
from Stardock ForumsStardock Forums

I thought subscribing to Object Desktop includes that?

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Mazen Khatib
basj
Join Date 03/2001
+1562 sdemployee
Reply #3 December 13, 2024 1:31:14 AM
from Stardock ForumsStardock Forums

No, from what I know, Object Desktop only include the lowest available version of Multiplicity. So it will only include Multiplicity 4 not Multiplicity 4 Pro.

Thank you,

Basj,
Stardock Community Assistant

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Mazen Khatib
Gandalfdjh
Join Date 10/2013
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Reply #4 December 14, 2024 5:35:30 AM
from Stardock ForumsStardock Forums

Had basic version 3 working fine - updated with object desktop. It states it is connected but the mouse and keyboard will not move to the other two computers that used to work before. What is going on.

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Mazen Khatib
basj
Join Date 03/2001
+1562 sdemployee
Reply #5 December 14, 2024 6:21:20 AM
from Stardock ForumsStardock Forums

Quoting Gandalfdjh,
reply 4

Had basic version 3 working fine - updated with object desktop. It states it is connected but the mouse and keyboard will not move to the other two computers that used to work before. What is going on.

Hello,
Sorry to hear you are having issues. But, your issue has nothing to do with OP issue. Please create your own thread, and we will try to help you from your own thread. Also include more details.

  1. Windows full version and OS Build numbers for all connected system. Please use Winver.exe.
  2. Multiplicity full version number.

Thank you.
Basj,
Stardock Community Assistant.

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