Can not open configuration windows of Multiplicity on secondary pc

Hello,
Sorry to hear you are having issues. Need to know which Multiplicity version you have on both system? Need full version number please.

Thank you.
Basj,
Stardock Community Assistant.

Version 3.6 Build 00105.kvm

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

ok did the steps and installed the version on my accounts page nothing, installed the latest one still nothing. Still the same issue it wont open the configuration window

Please try cleanboot and see if there is something blocking Multiplicity from opening: https://forums.stardock.com/486104/multiplicity-support-faq#cleanboot. Do take extra careful and follow the steps carefully.

Thank you,

Basj,
Stardock Community Assistant

OK i followed everything and still nothing. I even went further and installed a fresh copy of windows 10 (updated and all), But still the same issue the  configuration window will not open, but the application is on the task bar.

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Thanks for the quick reply

I assume 'refresh' means a format \ reinstall of Windows 10, yes?

Going to the installation directory on said Secondary, what are the results of opening the MultiplicityConfig.exe manually?

When you 'did the updates', did you do them manually (download them individually yourself and install them)?  Meaning, this PC is Internet isolated (no direct Internet access)?

If it is internet-isolated, is it possible to connect it and have Windows do its own update check?

Sean Drohan
Stardock Product Lifecycle Manager

I assume 'refresh' means a format \ reinstall of Windows 10, yes? -- YES

Going to the installation directory on said Secondary, what are the results of opening the MultiplicityConfig.exe manually? - Nothing opens up

When you 'did the updates', did you do them manually (download them individually yourself and install them)?  Meaning, this PC is Internet isolated (no direct Internet access)? - Windows update checker

MultiplicityConfig.exe - ran on admin mode nothing, ran normally nothing.. application wont open at all

If you do not have UAC turned on, please do so, 3rd peg from the bottom.

Search for, and open, Services'

Find the 'Multiplicity' service and check its state.  It should be 'running' and 'Automatic'

If its not running, start it.  If it cant start, you likely have something installed on that PC that is preventing it from doing so.  What that may be could likely show in Windows Even Viewer

Sean Drohan
Stardock Product Lifecycle Manager

Log Name:      Application

Source:        Application Error

Date:          11/12/2024 4:30:20 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-ABI8GFM

Description:

Faulting application name: MultiplicityConfig.exe, version: 3.0.105.0, time stamp: 0x6488cf03

Faulting module name: amdxx32.dll, version: 32.0.12019.1028, time stamp: 0x670646ef

Exception code: 0xc0000005

Fault offset: 0x0059c134

Faulting process id: 0x71c

Faulting application start time: 0x01db3552749e2e59

Faulting application path: C:\Program Files (x86)\Stardock\Multiplicity\MultiplicityConfig.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0408380.inf_amd64_a2a50bd2d2429936\B408421\amdxx32.dll

Report Id: db40de2c-9a1b-4fc3-9046-c075ea07cb22

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>100</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2024-11-12T22:30:20.0526380Z" />

    <EventRecordID>1281</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>DESKTOP-ABI8GFM</Computer>

    <Security />

  </System>

  <EventData>

    <Data>MultiplicityConfig.exe</Data>

    <Data>3.0.105.0</Data>

    <Data>6488cf03</Data>

    <Data>amdxx32.dll</Data>

    <Data>32.0.12019.1028</Data>

    <Data>670646ef</Data>

    <Data>c0000005</Data>

    <Data>0059c134</Data>

    <Data>71c</Data>

    <Data>01db3552749e2e59</Data>

    <Data>C:\Program Files (x86)\Stardock\Multiplicity\MultiplicityConfig.exe</Data>

    <Data>C:\WINDOWS\System32\DriverStore\FileRepository\u0408380.inf_amd64_a2a50bd2d2429936\B408421\amdxx32.dll</Data>

    <Data>db40de2c-9a1b-4fc3-9046-c075ea07cb22</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

It would appear your AMD drivers are causing the crash...  Seeminly a known issue...

https://community.amd.com/t5/pc-graphics/app-crash-module-amdxn32-dll/td-p/484627

https://steamcommunity.com/app/431960/discussions/1/3386156547855431597/

https://community.amd.com/t5/pc-drivers-software/crash-due-to-amdxn32-dll/td-p/305247

The next step would be updating them...

https://www.amd.com/en/support/download/drivers.html

Sean Drohan
Stardock Product Lifecycle Manager

Figured it out.. Had a friend share his amdxx32.dll from a Win 10 pc. A little permission changes and poof.. Multiplicity is running flawlessly...

Pleased to read.

Sean Drohan
Stardock Product Lifecycle Manager