Dear Stardock,

I hope this message finds you well.

I am writing to request a refund for the order I placed on today with the order number STARDOCK241106-3489-66135. The items I purchased were Multiplicity 4 Pro Upgrade, and unfortunately, I encountered the following issues which have led me to request a refund:

Multiplicity4 primary computer can't control Multiplicity3 secondary computer, And my sencondary computer can't install any new software.

I understand that Stardock values customer satisfaction and I am confident that you will be able to assist me with this matter. To facilitate the refund process.

I would appreciate it if you could process the refund as soon as possible. My preferred refund method is alipay

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Best regards,