remote screen is black

from Stardock Forums

Latest Beta 2 Pro (downloaded today). Installed on 2 PC Windows 11 PCs

I can see the secondary PC in the KVM Sidebar - complete with any open windows on that PC.

WHen I click to connect, I get a black screen.

 

multiplicity
2,910 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Does the remote machine have an attached monitor?

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Latest Beta 2 Pro (downloaded today). Installed on 2 PC Windows 11 PCs
End of quote

Quoting Neil, reply 2

Does the remote machine have an attached monitor?
End of Neil's quote

If not, these are guaranteed to work and super cheap

https://www.amazon.com/s?k=hdmi+dummy+plug&i=electronics&crid=1JQI9WYL324Y&sprefix=hdmi+du%2Celectronics%2C126&ref=nb_sb_ss_pltr-mrr_1_7

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top
  • What is the connection type for the monitor on the Secondary?
  • Does it have more than 1 monitor on the Secondary?  If you reduce it to 1 monitor, does it then show it when you make the connection?
  • Is the remote monitor(s) actually powered on?
  • Is the remote PC 'asleep' when you connect to it?  If it is a sleep and you wake it, when you reconnect, is the monitor still black?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #6 from Stardock Forums Top

Hi Sean,

  • Monitor is connected via HDMI
  • Only one screen
  • Already powered-on
  • No not asleep when connecting

 

 

Reply #7 from Stardock Forums Top

What CPU is the remote Secondary, x86 or ARM?

If you demote the current Primary to a Secondary (making sure to deactivate it when asked) and promoot the Secondary to a Primary (activating it), can you reproduce the issue - that when you connect to the old Primary PC \ now a Secondary, that you can see the screen (or not)?

Sean Drohan
Stardock Product Lifecycle Manager