Fences + All Desktop Icons Disappearing

from Stardock Forums

Started about a week ago.

When I return to desktop: ALL icons and fences: Gone.

If I double click to hide/unhide, one shortcut on my 2ndary monitor appears on primary.

I have to reboot to restore everything.

I've not update in a while because the changelogs have never offered anything I want or need.

So when it happened again yesterday and I got the Update Now push, I went ahead and did the update, rebooted.

Problem persists.

Happening more often the last few days.

No other changes to system.

Winblows 11.

I bought this as part of a suite (which include the utterly broken and useless Live Desktop).

fences bug failure missing icons
11,848 views 11 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. This usually happen if you accidentally moved your Fences to another Fences desktop page. You can learn how to navigate it or disable it to make sure it don't happen again.

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Nope.

That's not the reason.

What I posted in no way is explained by what you suggested

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Please let us know more on your issue and system.

  1. Windows 11 full version and OS Build number. Please use Winver.exe.
  2. Fences full version number.
  3. Video showing your issue so we understand your issue better.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

I've also lost all but one fence. It started just after I got the message that I had been "upgraded".

 

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Reply #5 from Stardock Forums Top

Quoting bert1402, reply 4

I've also lost all but one fence. It started just after I got the message that I had been "upgraded".
End of bert1402's quote

Hello,
Sorry to hear you are having issues. Please let us know more on your issue and system.

  1. Windows 11 full version and OS Build number. Please use Winver.exe.
  2. Fences full version number.
  3. Video showing your issue so we understand your issue better.

Thank you.
Basj,
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

I rebooted and got all back BUT the only fence that I previously had! The odd thing was that before I rebooted the icons were there - I just couldn't see them. If I clicked where an icon should be showing up, it would activate the icon (e.g., run a program, etc.). The icons in the fence that disappeared after rebooting can't be activated now, however. I have 2 monitors, and the fence is nowhere to be found.

Windows 11 Version 10.0.22631 Build 22631

Fences v5.84

 

 

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Reply #7 from Stardock Forums Top

Have you checked the Fences desktop pages setting as I mentioned in Reply#1?

Thank you,

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

Hi bert, I'm wondering if you could send us some advanced error logging. Might help us figure out what's going on. Screenshots will help as well! Whatever you can do to help narrate the issue. (Names of the Fence groups that are correctly showing up and/or missing are helpful too.)

From the About screen, enable Advanced logging then log out / log back in, or reboot. Then, do stuff to try to reproduce. Restore a snapshot or two, turn monitors on and off, and do your best to document the process of what happens after which steps so that we can follow along.

Then, use the Create Error Report Package to create a package and upload it to us.

Might be a tough one to track down, but we're very interested in taking a look. Thank you!

Reply #11 from Stardock Forums Top

Quoting 3807, reply 9

私も同じ症状がでています
End of 3807's quote
Quoting 3807, reply 10

Hello, if I turn off the power to the monitor or drop the PC, the fence will disappear, although not all of it.
End of 3807's quote

Hello,
Sorry to hear you are having issues. Please try Dr W suggestion as mentioned in Reply#8.

Thank you,

Basj,
Stardock Community Assistant