Cannot upgrade

Activation wont work

from Stardock Forums

I bought Start 10 long time ago. Today I tried the upgrade option with my email and it says

"Sorry, you do not qualify for upgrade pricing at this time."

 

I cannot activate start 10 with my activation key or account sign in option.

accounts and activation help
784 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I believe you have 2 issues here. Account issue and activation issue.

First, lets look at the activation issue. Need to be clear, you're trying to activate Start10 or Start11 on your system? If you trying to activate Start11 with Start10 keys, it will not work. But, if you're trying to activate Start10 with Start10 license key it should work without issue, unless you have a typo in the Email address area.

If the second is your issue, please raise support ticket using the link below, use the Ask Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

Also, please include your "Sorry, you do not qualify for upgrade pricing at this time." question in there.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant.