Got a Promotional Email and the site isn't honoring it.

I had Object Desktop many years ago and they offered me a great discount to get it again... Site isn't reflecting the promised offer

from Stardock Forums

I wasn't sure where to put this and actually wanted to contact support/sales directly, but whatever...
Long story short, I had an Object Dock subscription and it expired in Feb. 2017. Stardock just sent me an email 2 days ago offering me a 60% discount to renew my account. This was a great deal that I wanted to take them up on, but when I click the link I'm taken to my products page that displays the expiration mentioned above. If I click the Renew button here it's only listing a 20% discount...

If someone can either fix this or direct me how to contact them directly (in the 'correct' way) I'll gladly make the purchase once the 60% promised is reflected.

(If requested, I can screenshot the email and the shopping cart to show the issue, but looks like I can't post images directly in this forum, so maybe a Dropbox link or something if they are needed.)

billing account promotion accounts and activation help
2,684 views 5 replies
Reply #1 from Stardock Forums Top

Just click the big "+" sign in the toolbar and you can upload images:

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

 

Thanks
Basj,
Stardock Community Assistant

+1 Loading…
Reply #4 from Stardock Forums Top

Thank you for the help… We were able to resolve this with a couple emails and I made my purchase today.

Reply #5 from Stardock Forums Top

Great, glad it get resolved.

Thank you,

Basj,
Stardock Community Assistant

+1 Loading…