I just tried to update my billing info and when I click on the blue box, nothing opens up to edit it, I tried with 2 different browsers, Brave and edge. Do I need to open a support ticket for this or is it a known issue that someone can provide a work around for me?
Hello,Sorry to hear you are having issues. Not sure if Stardock still tracking Billing information. From the latest Stardock Accounts Documentation page, there is no mention on "Billing info" at all: https://support.stardock.com/space/SHC/15826957/Stardock+Accounts. However to be sure, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
ThanksBasj,Stardock Community Assistant.
On the "Account Management" page there is a link to "Downloads, Orders & Billing." If you click this link, you get the page JuniorCrooks shows above. I can confirm this does not work. If I had to guess, Stardock used to do their own billing, but has since handed that over to a third party, namely Fastspring. Hence the broken link.
So how does one go about changing billing information for the classic subscription? I don't want a payment taken, If I cancel the auto payment, I won't lose my classic sub in the future correct? I know this goes along with my other comment about having the classic subscription lapse and still having access to it later but I just want to make sure that cancelling auto payment does not do away with classic subscription forever.
Yes, that should be clear that you will continue your classic subscription if you cancel the auto payment. With regard on billing information, please wait for Support to come in for more information/direction on that part. Your patience is much appreciate.
Thank you,
Basj,Stardock Community Assistant
Hi JuniorCrooks
We've logged this and appreciate your feedback.
Internal Ref: NETDEV-3379
Thank you and best regards,
Adam McGuinnessStardock Customer Support Specialist
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