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digimonup
Join Date 01/2013
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Fences backup shows white page

June 18, 2024 8:01:23 AM from Stardock ForumsStardock Forums

After Windows update to 24H2, I cannot see the image when I save backup snapshot. It shows white blank page instead. Remove and re-install Fences doesn't help. I already updated Fences to the latest version 5.5.4 but the problem still persists. Anyone know how to solve this issue please?

fences whitepage fences
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basj
Join Date 03/2001
+1520 sdemployee
Reply #1 June 18, 2024 8:18:11 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Unless I am mistaken, Windows 11 v24H2 is still under insider released. If so, it is not supported. Appreciate the report.

Thank you.
Basj,
Stardock Community Assistant.

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MNoci
Join Date 09/2004
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Reply #2 July 1, 2024 10:01:23 PM
from Stardock ForumsStardock Forums

Same issue with 23H2

I also am seeing a problem with general saving of fences. I can create a new fence, save it and it remains on reboot. But the sizes are never saved and revert on reboot each time.

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basj
Join Date 03/2001
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Reply #3 July 2, 2024 12:00:21 AM
from Stardock ForumsStardock Forums

Quoting MNoci,
reply 2

Same issue with 23H2

I also am seeing a problem with general saving of fences. I can create a new fence, save it and it remains on reboot. But the sizes are never saved and revert on reboot each time.

Hello,
Sorry to hear you are having issues. Please create a new post for your issue, also, include information as request below.

  1. Windows full version and OS Build number. Use Winver.exe to get those.
  2. Fences full version number.
  3. Screenshot/video of the issue so that we understand the issue better.

Thank you.
Basj,
Stardock Community Assistant.

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DRHodgson
Join Date 11/2012
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Reply #4 July 2, 2024 5:40:28 PM
from Stardock ForumsStardock Forums

Same issue here as digimonup in post #1 too with Fences 5.54 and Windows 11 Pro 24H2 Build 26100.1000 via the Windows Insider Release Preview program.

I updated to Fences 5.56 Beta and still have the same issue with snapshot thumbnails being white and about 80% of the icons in the left and right side fences appearing on the desktop instead after every reboot. If I move them back into the fences then they reset back to the desktop after a reboot. 8 of the 40 icons stay in the fences though.

Clearly this issue needs to be fixed ahead of the official release of Windows 11 Pro 24H2. Is this being looked at?

Is there a workaround we can use for now? Kind of annoying to have the icons messed up. I guess I could create portals instead of fences as the icons in the two I have on my desktop show with all the icons inside and haven't messed up on restarting my PC.

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basj
Join Date 03/2001
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Reply #5 July 2, 2024 7:58:44 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded this issue to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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sdrohan
Join Date 10/2012
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Reply #6 July 2, 2024 8:55:51 PM
from Stardock ForumsStardock Forums

Quoting DRHodgson,
reply 5

Same issue here as digimonup in post #1 too with Fences 5.54 and Windows 11 Pro 24H2 Build 26100.1000 via the Windows Insider Release Preview program.


After Windows update to 24H2,

While we appreciate the heads up, as noted, there is no immediate action to be taken with beta versions of Windows. 

Sean Drohan
Stardock Product Lifecycle Manager

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DRHodgson
Join Date 11/2012
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Reply #7 July 3, 2024 7:50:12 AM
from Stardock ForumsStardock Forums

@ sdrohan - Windows 11 24H2 will likely be released in September so is only a matter of weeks away from official release. I installed mine from the Release Preview which is much lower down the testing ranks than the Beta or more riskier programs, and is usually the final release code, just released a few weeks earlier.

Surely, it is better to be addressing this issue now, or at least investigating it, from reports of people using the pre-release build than fixing it when people are using it and reporting issues in the thousands?

This is the reason why people test pre-release software after all so that issues can be ironed out for the majority on final release. I doubt that Windows 11 24H2 will change that much between now and its official release that would make any changes to Fences now a waste of time or effort.

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sdrohan
Join Date 10/2012
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Reply #8 July 3, 2024 11:35:26 AM
from Stardock ForumsStardock Forums

Quoting DRHodgson,
reply 8

I doubt that Windows 11 24H2 will change that much between now and its official release

If I had a nickel for every instance where that was said only to see MS change it...

Again, it is extremely helpful and welcome that you all send us these things - frankly, we depend on it as you 'bleeding edgers' wade in waters we cant spend considerable time in (see all my nickles for the reason). 

That said, my statement should not be seen as a 'pfft, whatever', rather, since it does not appear to be app-breaking, there is not immediate need to have it addressed.  It will, however, be logged and looked into.

Again, thanks for the report, DRHodgson.

Sean Drohan
Stardock Product Lifecycle Manager

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Dr W - Fences Support
Join Date 04/2003
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Reply #9 July 18, 2024 6:01:01 PM
from Stardock ForumsStardock Forums

Hi all, this should be resolved in v5.59 which is now in beta ðŸ™Œ

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DeanosT
Join Date 10/2013
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Reply #10 October 17, 2024 2:40:24 AM
from Stardock ForumsStardock Forums

Just to add to this post, I'm getting the same issue also with the official 24H2 which was released a few days ago and my machine automatically updated to.

But I am still using Fences 4 as V5 is out of my budget range right now... Fences is also all updated as I have just checked again.

Now I need to do a reinstall of my machine and my current Fences are not the same or even backed up correctly...

So how do I proceed with this?


Current Fences Version is 4.22 as per below...

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sdrohan
Join Date 10/2012
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Reply #11 October 17, 2024 10:28:35 AM
from Stardock ForumsStardock Forums

Quoting DeanosT,
reply 11

Just to add to this post, I'm getting the same issue also with the official 24H2 which was released a few days ago and my machine automatically updated to.

But I am still using Fences 4 as V5 is out of my budget range right now... Fences is also all updated as I have just checked again.

Now I need to do a reinstall of my machine and my current Fences are not the same or even backed up correctly...

So how do I proceed with this?

If you install the trial for Fences 5, does it still happen?

https://www.stardock.com/products/fences/download-trial

Sean Drohan
Stardock Product Lifecycle Manager

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DeanosT
Join Date 10/2013
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Reply #12 October 17, 2024 10:58:41 AM
from Stardock ForumsStardock Forums

OK, so just a heads up. I did a full format / reinstall of Win 11 24H2.
Reinstalled Fences 4 and loaded the last backup, even though it was white as above.

All restored 100%, so not sure why the image is white, but the restore still works perfect.
Looking at it right now and the current Daily snapshot is still white.

So much be something in the new Win version that's causing it.

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sdrohan
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Reply #13 October 17, 2024 11:26:55 AM
from Stardock ForumsStardock Forums

Quoting DeanosT,
reply 13

OK, so just a heads up. I did a full format / reinstall of Win 11 24H2.
Reinstalled Fences 4 and loaded the last backup, even though it was white as above.

All restored 100%, so not sure why the image is white, but the restore still works perfect.
Looking at it right now and the current Daily snapshot is still white.

So much be something in the new Win version that's causing it.

All good to know but I am still wondering if its an issue at all if you install the Fences 5 trial.

Sean Drohan
Stardock Product Lifecycle Manager

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DeanosT
Join Date 10/2013
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Reply #14 October 17, 2024 12:03:08 PM
from Stardock ForumsStardock Forums

Not sure. I already have too many fences and takes a while to get them all setup.
Install and reinstall, not something I want to do right now.

I might look at getting Fences 5 month end, but not sure if I need it as 4 is doing what I need right now.

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