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DatHypnoboi
DatHypnoboi
Join Date 01/0001
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Unable to purchase Start11

May 25, 2024 10:42:32 PM from Stardock ForumsStardock Forums

I'm trying to purchase Start11, but whenever I fill in my information, I just get this error:

I've double and triple checked my card information, the email is the same one I created my account with, I've even tried in multiple different browsers to see if there was somehow some sort of incompatibility, but I get the same error every time.

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DatHypnoboi
basj
Join Date 03/2001
+1603 sdemployee
Reply #1 May 26, 2024 12:38:36 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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DatHypnoboi
purplefries12
Join Date 01/0001
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Reply #2 June 18, 2024 12:04:24 PM
from Stardock ForumsStardock Forums

Did this ever get addressed for you? Having the exact same issue as you.

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DatHypnoboi
basj
Join Date 03/2001
+1603 sdemployee
Reply #3 June 18, 2024 12:15:13 PM
from Stardock ForumsStardock Forums

Quoting purplefries12,
reply 2

Did this ever get addressed for you? Having the exact same issue as you.

Hello,
Sorry to hear you are having issues. But, I believe. it is best if you raise a ticket too.

Thank you.
Basj,
Stardock Community Assistant.

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DatHypnoboi
Thom9035
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Reply #4 June 18, 2024 2:26:06 PM
from Stardock ForumsStardock Forums

No, not resolved. I got this lengthy response (assume and AI reply) telling me a variety of stupid reasons why account was rejected by their merchant.  Keep trying with no success. 

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DatHypnoboi
basj
Join Date 03/2001
+1603 sdemployee
Reply #5 June 18, 2024 7:40:29 PM
from Stardock ForumsStardock Forums

Quoting Thom9035,
reply 4

No, not resolved. I got this lengthy response (assume and AI reply) telling me a variety of stupid reasons why account was rejected by their merchant.  Keep trying with no success. 

Hello,
Sorry to hear you are having issues. May I know your ticket number so that I can forward the number to Support.

Thank you.
Basj,
Stardock Community Assistant.

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DatHypnoboi
Thom9035
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Reply #6 June 19, 2024 5:51:09 PM
from Stardock ForumsStardock Forums

Stardock Customer Service resolved the issue with the commercial partner and the order went through without a hitch.

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DatHypnoboi
basj
Join Date 03/2001
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Reply #7 June 19, 2024 8:19:31 PM
from Stardock ForumsStardock Forums

Quoting Thom9035,
reply 6

Stardock Customer Service resolved the issue with the commercial partner and the order went through without a hitch.

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

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