Start11 Pinned Taskbar Icons Disappear

from Stardock Forums

Problem:
After the system is up for a period of time, in the home monitor but not the others (my system has 4 monitors) the taskbar will get confused.  An example, in the home window if I right click on Windows Outlook it will come up with SQL Server Mgt Studio.  If I right click on the same icon in one of the other monitors, it will be correct for Outlook.  In the home monitor, going further right from the first icon that is wrong, the next one is correct, but subsequent icons going right appear to have skipped over several other pinned icons.  Some icons, right clicking will give a right click context menu you'd expect from Explorer clicking on a file rather than the taskbar.  These will also not show a peek thumbnail.  Some will still show the thumbnail and an appropriate context menu for the taskbar.   Again, this appears to only happen in the home monitor, the other three work as it should.

Windows 11 Enterprise 22H23
Version 10.0.22621 Build 22621
Start11 2.07
Autohide not enabled
Taskbar on bottom - default

I'm also running Fences on this machine, but there are no other apps that I'm aware of that modify the taskbar/explorer basic behavior.  I do have some apps that add context menu items to Explorer (Tortoise Git, VIM), but those do not otherwise modify basic explorer display/behavior.

I have some screen shots demonstrating the behavior, but didn't see a way to attach them to this post.

 

I can get the problem to go away by going into taskmanager and having explorer restart.  Once explorer/start11 reload, the problem goes away for a while.

start menu products
2,071 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information/details:

  1. You mentioned "System up for a period of time", this usually mean, hours, days, weeks?
  2. Can you easily recreate the issue after you done the restart Explorer.exe cycle?

You can add screenshot by clicking either one of these two icons to add an image.

Thank you.
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

1. Days typically.  In this case, the last reboot before the problem was 4/22 and the problem happened today 4/25.

2. I'm not aware of any particular way to cause the problem to occur.  I just happen to notice it from time to time when I go to find an open one of my pinned apps and it opens the wrong thing or looking for a peek window for open apps and no peek pops up.  It doesn't generally happen immediately after reboot, but I haven't really measured it happening as it's just every now and again.

Had to use the phone camera for some of them as the snipping tool was not able to capture the context menu...

Taskbar across all monitors:

Taskbar shown on all monitors

Home Monitor, right-click, context menu should be Outlook, but shows SQL Server Mgt Studio which is on the far right of this clip...

Home monitor - right click - context should be Outlook

Non-home monitor, right-click, context menu for Outlook correct.  Not sure why the image was rotated.

Non-home monitor right-click on Outlook correct context

Home monitor - right-click on Visual Studio gives Explorer style context menu:

While the context menu isn't what I would expect for a pinned app, it is the correct app.  If I click Open at the top, it does actually open Visual Studio.

 

 

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello gt2847c,

Please follow these steps to purge/completely-remove your current installation:

https://support.stardock.com/space/SHC/1349320730/Start+Menu+purging+and+re-installing

Make sure you reboot once removed.

Once booted back up, see if your issue reproduces this from a clean install through your account's download page:

https://store.stardock.com/myaccount/

If the bug does keep occurring, I wonder if you might be able capture video of it and upload it to cloud drive service of your choice (DropBox, OneDrive, YouTube, etc).  Please reply with a shared link here if so.

Adam McGuinness
Stardock Customer Support Specialist

Reply #5 from Stardock Forums Top

Purged, rebooted, and reinstalled from ObjectDesktop (assuming that's equivalent to myaccount).  If the bug reoccurs, I'll attempt to grab captures.

Reply #6 from Stardock Forums Top

The problem has reoccurred.

 

Here's the link for the video grab

Start11 Icon Problem.mp4

 

 (get-date) – (gcim Win32_OperatingSystem).LastBootUpTime

Days              : 5
Hours             : 1
Minutes           : 53
Seconds           : 18
Milliseconds      : 302
Ticks             : 4387983020749
TotalDays         : 5.07868405179282
TotalHours        : 121.888417243028
TotalMinutes      : 7313.30503458167
TotalSeconds      : 438798.3020749
TotalMilliseconds : 438798302.0749

 

Start11 Version 2.08

Reply #7 from Stardock Forums Top

Quoting gt2847c, reply 6

The problem has reoccurred.
End of gt2847c's quote

As we haven't been able to reproduce the issue, I'd suggest the next step would be for you to install and check again after performing a Clean Boot.

The hope would be that this would work, and then help you identify if there's something else you have installed or configured in Windows that is causing the interference.

Adam McGuinness
Stardock Customer Support Specialist