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jimmyh01
jimmyh01
Join Date 01/0001
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Fence 5 Subscription

Order # STARDOCK240315-6970-91869

April 11, 2024 4:03:53 PM from Stardock ForumsStardock Forums

Hello, 

I was under the belief that my Fences 5 subscription was a multiple device license. Can you please clarify that for me.

I would like to put Fences 5 on another device and I thought my $30 subscription allows me to do that.

 

Thanks,

Jim

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jimmyh01
pelaird
Join Date 12/2018
+668 moderator
Reply #1 April 11, 2024 4:09:22 PM
from Stardock ForumsStardock Forums

If you paid $30, you probably bought the single install permanent license. The multi-device subscription is only $20.

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jimmyh01
basj
Join Date 03/2001
+1603 sdemployee
Reply #2 April 11, 2024 6:34:26 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. For account information/issues/queries . It best to raise support ticket using the link below, use the Ask a question option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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jimmyh01
kc2901
Join Date 11/2013
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Reply #3 February 21, 2025 12:09:35 PM
from Stardock ForumsStardock Forums

That's the same question I had, why not just answer the question here on the forum and we wouldn't all have to fill out a support ticket and wait for a reply, and also you wouldn't have to read as many support tickets?  Win - win! I actually sent in a support ticket about a month ago with the same question that never got a reply back so that's why I'm here so I guess I'll have to fill out another one. 

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jimmyh01
basj
Join Date 03/2001
+1603 sdemployee
Reply #4 February 21, 2025 8:02:58 PM
from Stardock ForumsStardock Forums

Quoting kc2901,
reply 3

That's the same question I had, why not just answer the question here on the forum and we wouldn't all have to fill out a support ticket and wait for a reply, and also you wouldn't have to read as many support tickets?  Win - win! I actually sent in a support ticket about a month ago with the same question that never got a reply back so that's why I'm here so I guess I'll have to fill out another one. 

I can not answer the personal account questions in a public forum. One of the reason is I don't have excess to client account information. As for your unanswered ticket, no, you do not need to create a new ticket, just, please post your ticket number here so I can forward it to Support for action.

Thank you,

Basj,
Stardock Community Assistant

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jimmyh01
PhoenixRising1
Join Date 04/2025
+333
Reply #5 February 21, 2025 9:05:00 PM
from Stardock ForumsStardock Forums

The 30 dollar option is.

"Fences 5" "permanent license"

Not

"Fences" "5 permanent licenses"

Correct?

Sometimes I misread that myself

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jimmyh01
basj
Join Date 03/2001
+1603 sdemployee
Reply #6 February 21, 2025 9:33:14 PM
from Stardock ForumsStardock Forums

Quoting PhoenixRising1,
reply 5

The 30 dollar option is.

"Fences 5" "permanent license"

Not

"Fences" "5 permanent licenses"

Correct?

Sometimes I misread that myself

Hello,
Sorry to hear you are having issues. If you're referring to this, yes, it is for One "Fences 5" permanent license.

Thank you.
Basj,
Stardock Community Assistant.

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jimmyh01
PhoenixRising1
Join Date 04/2025
+333
Reply #7 February 21, 2025 10:17:21 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 6

Hello,
Sorry to hear you are having issues. If you're referring to this, yes, it is for One "Fences 5" permanent license.

Sorry basj, no I'm not having any troubles. I just thought I would explain how that could be mis read

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jimmyh01
basj
Join Date 03/2001
+1603 sdemployee
Reply #8 February 22, 2025 1:05:35 AM
from Stardock ForumsStardock Forums

Yes, I know, just to confirm it too.

Thank you,

Basj,
Stardock Community Assistant

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