explorer.exe crashes when searching for mrt.exe using the "Search programs and files"

from Stardock Forums

I tried searching for mrt.exe, Malicious Software Removal Tool, using "Search programs and files" in Start11 Version 2.06, and explorer.exe crashed. I've been able to repeat this issue twice.

I'm running Windows 10 Pro Version 10.0.19045 Build 19045, and I've included a link to a Google Drive folder containing the output from the Application event log and the crash dump files.

https://drive.google.com/drive/folders/1mCLvMPXMwdzvVRtJF0ThCtd72I4jSWep?usp=sharing

start menu products
6,415 views 12 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I can not reproduce your issue on my system. However, I have forwarded your problem to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hi Basj,

Thanks for your reply. This issue doesn't seem to happen to me consistently. Hopefully, the support team can come up with a fix.

Siege of Centauri
Reply #3 from Stardock Forums Top

I am pleased to say I believe this has already been addressed in the upcoming 2.07 beta which should be out this week.

Thanks for letting us know and providing DMP files (always appreciated)

+1 Loading…
Reply #6 from Stardock Forums Top

The beta 2.07 update available in your store downloads should resolve this.

Reply #8 from Stardock Forums Top

I am having this same issue. Doesn't matter what I am searching for and it isn't 100% of the time (but close to it) but almost always, when I type into the "search programs and files" box it will start trying to search and within a second or two explorer.exe will crash/restart. I have not seen this behavior at any other time besides when I try to search using Start11 "search programs and files" box. I am running version 2.08 (release).

The install is a fresh install of Windows 11 with a fresh install of Start11. No upgrading.

 

EDIT: POSSIBLE SOLUTION?!

 

After lots of internet searching on the issue and fiddling, nothing seemed to help at all. EVERY time I used Start11 search, Explorer restarted, so I gave up on it. While I had the Start11 settings window open I disabled the "Show settings in the taskbar clock" which doesn't take effect until after Explorer restarts (no problem getting that to happen of course! I tested search again and boom Explorer.exe restarted/crashed as usual only now it wasn't showing the seconds on the clock...and now it seems Explorer.exe is not crashing on searches. O.O This MAY be coincidental as Start11 search does not ALWAYS cause crashes in Explorer.exe, though the vast majority of time it does. It did however stop immediately after disabling the "show seconds in taskbar clock" option and then restarting Explorer.exe (That setting specifically states it does not take effect until Explorer is restarted.) I will keep an eye out on it and report if I still have further Explorer crashes with Start11 but with a little blind luck I may have stumbled onto a fix for the issue (that will hopefully help others with the issue as well).

Reply #9 from Stardock Forums Top

Quoting NovaFrost, reply 8

I am having this same issue. Doesn't matter what I am searching for and it isn't 100% of the time (but close to it) but almost always, when I type into the "search programs and files" box it will start trying to search and within a second or two explorer.exe will crash/restart. I have not seen this behavior at any other time besides when I try to search using Start11 "search programs and files" box. I am running version 2.08 (release).

The install is a fresh install of Windows 11 with a fresh install of Start11. No upgrading.
End of NovaFrost's quote

Hello,
Sorry to hear you are having issues. Please try this, uninstall Start11, reboot immediately, re-download latest available version, install it. Reboot again immediately after installation done. Retest and report back.

Thank you.
Basj,
Stardock Community Assistant.

Reply #10 from Stardock Forums Top

That has never helped me. As I stated, fresh Win11 install, fresh Start11 install and it is the latest version according to the software. As I added in my previous post I may have lucked out and accidentally found the cause, though only time and testing will tell.

Quoting NovaFrost, reply 8

After lots of internet searching on the issue and fiddling, nothing seemed to help at all. EVERY time I used Start11 search, Explorer restarted, so I gave up on it. While I had the Start11 settings window open I disabled the "Show settings in the taskbar clock" which doesn't take effect until after Explorer restarts (no problem getting that to happen of course! I tested search again and boom Explorer.exe restarted/crashed as usual only now it wasn't showing the seconds on the clock...and now it seems Explorer.exe is not crashing on searches. This MAY be coincidental as Start11 search does not ALWAYS cause crashes in Explorer.exe, though the vast majority of time it does. It did however stop immediately after disabling the "show seconds in taskbar clock" option and then restarting Explorer.exe (That setting specifically states it does not take effect until Explorer is restarted.) I will keep an eye out on it and report if I still have further Explorer crashes with Start11 but with a little blind luck I may have stumbled onto a fix for the issue (that will hopefully help others with the issue as well).
End of NovaFrost's quote

Reply #11 from Stardock Forums Top

Strangely, you edited your reply#8 and include your quoted statement above, anyway, do let us know if your discovery help with your issue.

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

If you continue to have issues please let us know what the event log shows for explorer and ideally help us capture a DMP file.

The original issue this thread was about was resolved a long time ago.

The clock option should have no impact on anything.