Random Crashes every few hours

from Stardock Forums

Description

Faulting Application Path: C:\Program Files (x86)\Stardock\Multiplicity\Multipl2.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: Multipl2.exe

Application Version: 3.0.0.0

Application Timestamp: 52af40db

Fault Module Name: StackHash_7682

Fault Module Version: 10.0.19041.3693

Fault Module Timestamp: 3ab9e7d5

Exception Code: c0000374

Exception Offset: PCH_23_FROM_ntdll+0x0007315C

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 7682

Additional Information 2: 7682960369fa47c3b528ca0b3c56fe82

Additional Information 3: e813

Additional Information 4: e813707b9583199dbcc1ce7dc8c5a565

 

Extra information about the problem

Bucket ID: c343835c3cbc93289025a52e1dfe3ded (1163517696235421165)

 

multiplicity
7,644 views 6 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Need more info than this, zore2020....

Random Crashes every few hours
End of quote

What else, if anything notable, is happening 'every few hours'? 

Is it reliably reproducible, meaning, you can make it happen?

Is this a new thing or has it been happening for some time?

What OS is this happening on?

Is it on the Primary, Secondary, or both?

Sean Drohan
Stardock Product Lifecycle Manager

The Political Machine 2024
Reply #3 from Stardock Forums Top

So the error event does not help at all. 

It's the primary. 

 

It's random. Had it crash 2 times in 15 minutes then go six hours without crashing

Will try to purge today. Can you add that link here. 

 

Reply #4 from Stardock Forums Top

Quoting zore2020, reply 3

So the error event does not help at all. 

It's the primary. 

 

It's random. Had it crash 2 times in 15 minutes then go six hours without crashing

Will try to purge today. Can you add that link here. 
 
End of zore2020's quote

https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top

I don't mean to hijack this thread. I am having a similar "app crash". I saw in another thread where it was mentioned that some mice have crazy polling rates and this can cause issues. I happen to have a Corsair Scimitar Pro mouse which has a default polling rate of 1000Hz/1ms. I reduced this setting to 250Hz/4ms. Since I changed this setting I have not experienced the app crash again. Also, I have not noticed any negative effects after lowering the polling rate of the mouse. It "feels" the same to me.

Here is my error from the event viewer. Not exactly the same but similar to the OP.

EventData

 

    AppName Multipl2.exe
    AppVersion 3.0.0.0
    AppTimeStamp 52af40db
    ModuleName ntdll.dll
    ModuleVersion 10.0.22621.3085
    ModuleTimeStamp fc3ed07c
    ExceptionCode c000041d
    FaultingOffset 0009015e
    ProcessId 0x21d4
    ProcessCreationTime 0x1da6b85ca703632
    AppPath C:\Program Files (x86)\Stardock\Multiplicity\Multipl2.exe
    ModulePath C:\Windows\SYSTEM32\ntdll.dll
    IntegratorReportId 7e7113ca-ff5f-4b8d-8935-b5d86fb23db1
Reply #6 from Stardock Forums Top

Quoting bjzx3, reply 5

I don't mean to hijack this thread. I am having a similar "app crash". I saw in another thread where it was mentioned that some mice have crazy polling rates and this can cause issues. I happen to have a Corsair Scimitar Pro mouse which has a default polling rate of 1000Hz/1ms. I reduced this setting to 250Hz/4ms. Since I changed this setting I have not experienced the app crash again. Also, I have not noticed any negative effects after lowering the polling rate of the mouse. It "feels" the same to me.

Here is my error from the event viewer. Not exactly the same but similar to the OP.
End of bjzx3's quote

Thank you for the feedback (and possible affirmation), bjzx3.

Sean Drohan
Stardock Product Lifecycle Manager