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thejadestorm
thejadestorm
Join Date 09/2009
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Trackpad scroll not working

February 3, 2024 1:59:47 PM from Stardock ForumsStardock Forums

Hi folk!  I can scroll my fences just fine with a mouse, but scrolling from my trackpad is ignored.  This has been the case since I started using Fences in version 4, and through multiple laptops.  (different brands as well)  I don't know if the trackpad is the same brand as my previous laptop.. I'm not even sure what brand is on this laptop, device manager just shows generic names.  Anyway -- I'm guessing the trackpad is not sending the same signals/identifier as a proper mouse scroll wheel.  Is there perhaps a setting I'm missing or, if not, is this something that could be considered for a future feature?  Thanks!

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thejadestorm
basj
Join Date 03/2001
+1647 sdemployee
Reply #1 February 3, 2024 8:33:33 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I believe there were reports on this for sometimes now. And, I believe Support already known about the issue and still looking into it since there are some compatibility issue with few trackpad system. Please refer to this thread: https://forums.stardock.com/497894

Thanks.
Basj,
Stardock Community Assistant.

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thejadestorm
thejadestorm
Join Date 09/2009
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Reply #2 February 5, 2024 10:32:45 AM
from Stardock ForumsStardock Forums

Ah I see, thanks Basj!  I added that to my watchlist.  It doesn't look very likely that it's going to be fixed, though I don't consider it as big a deal as some folk in that thread. 

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thejadestorm
basj
Join Date 03/2001
+1647 sdemployee
Reply #3 July 2, 2024 12:15:14 PM
from Stardock ForumsStardock Forums

Hello,
Would like to let you know that there is a new Fences v5.56 Beta which have a potential Fix for scrolling with trackpad issue. Appreciate if you could try out this version and see if your issue get resolved with it. For Fences v5.56 Beta release please refer here: https://forums.stardock.com/528894/fences-556-beta-feedback-thread

Thank you.
Basj,
Stardock Community Assistant.

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thejadestorm
thejadestorm
Join Date 09/2009
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Reply #4 July 24, 2024 12:10:09 PM
from Stardock ForumsStardock Forums

(repeating myself from other thread) It took a while before I got to it -- but I downloaded 5.59 today and the touchpad scrolling is working wonderfully.  Thanks!

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thejadestorm
basj
Join Date 03/2001
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Reply #5 July 24, 2024 7:40:46 PM
from Stardock ForumsStardock Forums

Great, thank you for reporting back.

Thank you,

Basj,
Stardock Community Assistant

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