Issue: DeskScapes 11 Dreams do not animate on my copy of Windows 11.

My previous versions of DeskScapes came directly from StarDock, but I bought/installed the current version from Steam.

Steps so far:

1) Adding Codecs

I updated codecs via K-Lite Codec Pack Mega, because that allowed DeskScapes to animate when I used older versions of Windows. This did not fix the problem this time though.

https://codecguide.com/download_k-lite_codec_pack_mega.htm

2) Purge

-- I ran the purge as Administrator, then

-- I uninstalled DeskScapes via Steam, then

-- I reinstalled DeskScapes via Steam.

This did not help.

https://support.stardock.com/space/SHC/1349320730/Start+Menu+purging+and+re-installing

3) I installed Steam and DeskScapes 11 into a clean Windows 11 sandbox. The Dreams did not animate within the sandbox.

4) I used NirSoft InstalledCodec 1.30 to turn off all codecs except for Microsoft’s. This did not help. I then used NirSoft InstalledCodec 1.30 to turn on all of the codecs.

https://www.nirsoft.net/utils/installed_codec.html

Next Steps:

I might downgrade Windows, if I can do so safely. However, if this issue is shared with other Insider Preview users, then it might be migrated to the next retail version of Windows, so you should have a heads-up.

And yes, I am asking for help even though it’s not your policy to support Insider Preview users. Thank you.

Documentation:

I can provide the following documentation, but it was too large to paste into this post:

-- DxDialog output

-- InstalledCodec output

Here is the beginning of DxDialog output. I can provide the rest, and the InstalledCodec output, but they appear to be too large for this field.

------------------

System Information

------------------

Time of this report: 1/19/2024, 13:22:20

Machine name: DESKTOP-7ID1G62

Machine Id: {5A506419-E46C-4AA0-8907-38D6F177CAA1}

Operating System: Windows 11 Pro Insider Preview 64-bit (10.0, Build 26020) (26020.rs_prerelease.231214-1452)

Language: English (Regional Setting: English)

System Manufacturer: Micro-Star International Co., Ltd.

System Model: MS-7B17

BIOS: A.00 (type: UEFI)

Processor: Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz (6 CPUs), ~3.7GHz

Memory: 49152MB RAM

Available OS Memory: 49092MB RAM

Page File: 18813MB used, 37446MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.4.7

DxDiag Version: 10.00.26020.1000 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce RTX 3060

Manufacturer: NVIDIA

Chip type: NVIDIA GeForce RTX 3060

DAC type: Integrated RAMDAC

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_10DE&DEV_2504&SUBSYS_88181043&REV_A1

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 36674 MB

Dedicated Memory: 12129 MB

Shared Memory: 24545 MB

Current Mode: 2560 x 1440 (32 bit) (165Hz)

HDR Support: Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020

Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)

Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000

Monitor Name: Generic PnP Monitor

Monitor Model: LS32AG55x

Monitor Id: SAM71E4

Native Mode: 2560 x 1440(p) (164.835Hz)

Output Type: Displayport External

Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI

Advanced Color: AdvancedColorSupported AdvancedColorEnabled

Using DDisplay: No

WCG: Wcg Supported

Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_HDR

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_6724ed3503fdbc2c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_6724ed3503fdbc2c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_6724ed3503fdbc2c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_6724ed3503fdbc2c\nvldumdx.dll

Driver File Version: 31.00.0015.5009 (English)

Driver Version: 31.0.15.5009

DDI Version: 12

Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE

Driver Model: WDDM 3.2

Hardware Scheduling: DriverSupportState:Stable Enabled:True

Displayable: Supported

Graphics Preemption: Pixel

Compute Preemption: Dispatch

Miracast: Not Supported by Graphics driver

Detachable GPU: No

Hybrid Graphics GPU: Discrete

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:True

Driver Attributes: Final Retail

Driver Date/Size: 8/23/2023 6:00:00 PM, 774480 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71E3E-6644-11CF-6260-17A80EC2D235}

Vendor ID: 0x10DE

Device ID: 0x2504

SubSys ID: 0x88181043

Revision ID: 0x00A1