email address change --no info. in either account now

from Stardock Forums

Have been trying to change email address for days. No luck. Created new account and clicked to transfer from old address to new one. Now there is NO info about any of my products in either account. When I input my license no. into the new address it says it's on another account address (the old one), but when I click into that one, there's no info. about any of my purchases. And, THERE's NO ONE TO CONTACT FOR SUPPORT!!!!!

 

accounts and activation help
1,457 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use Account Mergers\ Email change option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant