Bought Groupy.. money deducted and no activation, no email communication

Groupy 2

from Stardock Forums

Hello,
i made a purchase through my debit card and my email frxxxxxxxxxxx@gmail.com - the money was deducted but there was no communication about the activation code. my groupy trial is still on trial mode.

Edit by moderator: Please do not post your email address in forum. Thank you.

accounts and activation help
1,596 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below, use the product not received option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple tickets, that will make your ticket go back to the end of the line. Send once and wait. Tickets will be answered in the order they're sent in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I did this a few minutes ago even before your communication. i will wait for your response. i hope for a speedy resolution

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Reply #3 from Stardock Forums Top

Do know that currently Stardock is on Thanksgiving holiday, so support will be a bit slow. Your patience will be appreciated.

Thank you,

Basj,
Stardock Community Assistant