Cannot log in to account

Frustrated.

from Stardock Forums

I have been a long time user of Start menu and just last week purchased V2 with 5 installs.  The email address I used for my order was different to my normal account email address.  I received the download link and key, installed the upgrade on my PC and it is working OK.  My problem is that my purchase does not show up in accounts  (I am typing this on my laptop and can access my account on it).  On my PC I tried to login, the procedure says an email verification will be sent to my email address, this has not happened. I started a ticket which two days later has solved nothing but automated replies.  I called the home office, again, nothing, just a list of links to go to online, a complete waste of time.  If I try to login I get the same message, email verification sent, which never arrives.  I am hoping that someone her on the forum can help because I am frustrated with the so called online support offered.  All the above information was given to the online support ticket and again as of this evenin no help at all.

Thank you in advance for any help you can give.

stardock software accounts and activation help
2,104 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thanks Basj, I did all this several days ago to no avail.  I did hear from Sean Drohan this morning and he has merged accounts.  The strange thing is I can access my account on my laptop but not on my PC.

Cheers,

Mick.

Multiplicity - Control multiple PCs using one keyboard and mouse