(Seamless) Mouse and keyboard can no longer be used if the secondary computer is disconnected.

from Stardock Forums

Unfortunately, it happens that the secondary computer shuts down on its own. If I don't notice it and move the mouse from the primary computer to the secondary computer, I can no longer use the keyboard and mouse. This problem does not exist with MouseWithoutBorders.

How can I recreate this error?

  • seamless mode (secondary is on the left)
  • a primary computer controls a secondary computer 
  • the mouse icon / control is on the primary computer
  • disconnect from the secondary computer (e.g. remove network cable)
  • move the mouse from the primary computer to the secondary computer
  • mouse and keyboard can no longer be used on the primary computer

I hope there will be a fix for it.

 

Regards

PaulTheClown

multiplicity
13,031 views 6 replies
Reply #2 from Stardock Forums Top

Strangely, the hotkeys don't work for me. So, no - even after setting the hotkeys I can't get the control back.

Normally there shouldn't be a need for this. If there is no response from the secondary computer - control immediately returns to the primary computer. Maybe after a timeout, which you can define yourself. Hey, a new feature ;-)

Regards!

Paul

Offworld Trading Company
Reply #3 from Stardock Forums Top

Control is automatically returned to the primary if the secondary does not respond within a set time which is 6 seconds.  This has been a feature of Multiplicity since version 1.

Reply #5 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Please do this on both the Primary and Secondary:

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

Make certain you get the installer from your account page:

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Product Lifecycle Manager