I paid for a license for Start10 and upgraded to Start 11 on my old drive that I just replaced. I can no longer activate Start11 on my new drive

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I purchased Start 10 a good while ago and upgraded to Start 11 on my old drive a year or 2 ago. Now I can no longer activate Start 11 on my new drive with my account password. Can you help me on this. I should not have to pay again for this product.

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Reply #1 from Stardock Forums Top


I purchased Start 10 a good while ago and upgraded to Start 11 on my old drive a year or 2 ago. Now I can no longer activate Start 11 on my new drive with my account password. Can you help me on this. I should not have to pay again for this product.
You activate Start 11 with your e-mail & serial number, not account password. You should be able to find the information you need for that on your account's dowloads page here [Link] provided you are logged in with the e-mail used when you made the purchase.