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corey10
corey10
Join Date 04/2013
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I Keep Getting Prompted For My Key

OMG, Make this stop already.

October 3, 2023 10:13:00 PM from Stardock ForumsStardock Forums

I have multiple licenses for Start10 and yet not one of them will stay registered. I have been interrupted periodically for months now. I 'did my research' to solve the problem I didn't create and found a link that mentions deleting a folder and reapplying the key. I've done that more than once and am still getting these stinking prompts.

How do I fix this once and for all so that I can use what I've paid for without being pestered again?

 

This is among the things I've already tried (over, and over, and over, and over again.) https://forums.stardock.com/486311/accounts-and-activation-support-faq#keepsaskingactivation 

 

Help make this nightmare end. Please and thank you.

stardock software accounts and activation help
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corey10
basj
Join Date 03/2001
+1200 sdemployee
Reply #1 October 3, 2023 11:41:05 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I believe there were reports from users with the same issue as yours. And, we found out that the culprit of the issue are 3rd party system cleaner or something similar, which keep deleting "license.sig" in the "C:\ProgramData\Stardock\Start10" folder. Once that file deleted, Start10 will think that the software is not activated and will ask for activation. This will happen again and again every time that activation file been deleted. What you should do is to whitelist/ignore that folder from that 3rd party software scanner.

As mentioned on that link you stated above.

It has also been reported that some “system cleaner” type software will remove these needed files, if this happens, adjust your program to not scan these folders

Thanks
Basj,
Stardock Community Assistant.

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corey10
corey10
Join Date 04/2013
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Reply #2 October 4, 2023 11:52:13 AM
from Stardock ForumsStardock Forums

Hi basj,

I've excluded them now. Hopefully, this helps. Thank you.

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corey10
basj
Join Date 03/2001
+1200 sdemployee
Reply #3 October 4, 2023 10:12:30 PM
from Stardock ForumsStardock Forums

Great, do let us know if the issue reappear.

Thank you,

Basj,
Stardock Community Assistant

 

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corey10
corey10
Join Date 04/2013
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Reply #4 October 9, 2023 2:08:55 PM
from Stardock ForumsStardock Forums

It has not stopped asking me for the key. 

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corey10
basj
Join Date 03/2001
+1200 sdemployee
Reply #5 October 9, 2023 9:19:13 PM
from Stardock ForumsStardock Forums

When it happen can you browse to that folder ("C:\ProgramData\Stardock\Start10") and see if "license.sig" actually removed.

Thank you,

Basj,
Stardock Community Assistant

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corey10
corey10
Join Date 04/2013
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Reply #6 October 10, 2023 10:12:39 PM
from Stardock ForumsStardock Forums

It just happened again and I looked. The license.sig file is no longer there. The only file remaining is Cache.dat. I didn't run any drive cleaner and it's been excluded anyway, so that isn't the problem.

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corey10
basj
Join Date 03/2001
+1200 sdemployee
Reply #7 October 10, 2023 10:31:06 PM
from Stardock ForumsStardock Forums

There is something else removing it, it can't be deleting itself. Please list out what software you have installed in your system with respect to your pc health and security.

Thank you,

Basj,
Stardock Community Assistant

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