heavyhemi5_7

Join Date 05/2023

Fences 4 Update stuck on 0 Bytes

Hello,

When either prompted to update, or going to About > Check for Updates and then clicking Download and Install, it never downloads and sits at 0 Bytes Ive been having this problem for quite some time and in the past have just been uninstalling and manually installing the newer version.

I'm thinking this is something to do with my network or router firewall but not sure what addresses i can allow or test ping to rule that out.

I also have fences4 on my work laptop and while i am using it at home, it also will not update, but it does update when I'm at the office, which re-enforces my thought on this being a network problem.

If possible can someone provide the url/ip/endpoint that i can do a ping test on and allow through my router/dns server?

Thanks

fences

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Hello,
Sorry to hear you are having issues. If you tried download it directly from your product page, does it work? https://store.stardock.com/myaccount/products

Thanks
Basj,
Stardock Community Assistant.

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Hello,

Yes i can download directly from the product page, which is how i have been manually updating.

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Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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sdrohan

Join Date 10/2012

+546

Hello,

Sorry to hear you are having trouble.

Try the in-app again, please.

Sean Drohan
Stardock Product Lifecycle Manager

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Quoting sdRohan,

reply 4

Hello,

Sorry to hear you are having trouble.

Try the in-app again, please.

Sean Drohan
Stardock Product Lifecycle Manager

Hello,

Just tried again, same result.

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sdrohan

Join Date 10/2012

+546

Go to your downloads directory. If there is a 'Stardock' folder there, delete it and try again.

Sean Drohan
Stardock Product Lifecycle Manager

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Under C:\Users\-username-\Downloads i have no 'Stardock' folder

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If it helps at all, here is my 'About' in windows
Windows Update also says i am up to date.

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I do see this folder C:\ProgramData\Stardock\Fences4\Update
which has a Fences4_setup_sd.exe
Should i try deleting this?

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I believe, Sean meant, refer screenshot below.

Thank you,

Basj,
Stardock Community Assistant

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Quoting basj,

reply 10

I believe, Sean meant, refer screenshot below.

Thank you,

Basj,
Stardock Community Assistant

Per reply #7 i do not have this folder.

With this said, i renamed this file
"C:\ProgramData\Stardock\Fences4\Update\Fences4_setup_sd.exe"
and tried the in app Check for updates and it redownloaded the setup file and successfully installed version 4.21.
Since the in app update worked, i deleted the setup file that i renamed.

I suppose i will have to wait for the next update to be released to see if the automatic update prompt works, or if i need to delete the file again.

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That might show something is blocking that file from being replace with newer version. Might be your security software it preventing that. Just my thought on that.

Thank you,

Basj,
Stardock Community Assistant

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Quoting basj,

reply 12

That might show something is blocking that file from being replace with newer version. Might be your security software it preventing that. Just my thought on that.

Thank you,

Basj,
Stardock Community Assistant

I did consider that, but these days i only run windows defender and it didnt try to sandbox the file or anything as far as i can tell.
Was wondering if it was just an issue with that version of fences perhaps not deleting the existing file prior to trying to download a new copy and getting stuck not being able to over write or something but just guessing at this point.

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