Cant Open Configuration

Hello, something happened and I can not open the multiplicity configuration anymore. The Multiplicity icon is no longer showing up in my tray either. Is there a way to enter a command to open it?

5,726 views 10 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #3 Top

Quoting emontes, reply 2

Hello there, 

I'm also can't open my configuration, after a fresh install I tried to enter my license key, but every time I tried to open the app, it is opening the browser with this link: https://www.stardock.com/products/multiplicity/?utm_source=stardock-software&utm_medium=multiplicity-3&utm_campaign=in-app-purchase 

I've already tried to uninstall, purge, and reinstall several times. Is not working. 
End of emontes's quote

Hello,
Sorry to hear you are having issues. I believe it is best if you start your own thread for this issue. Please also include details on your system. Please refer here: https://support.stardock.com/space/SHC/1387954177/Contacting+Stardock+About+Multiplicity+Issues

Thanks
Basj,
Stardock Community Assistant.

Reply #4 Top

I am also experiencing this issue, I can start and stop the service with batch files but I am unable to access the configuration utility anymore to change window arrangements or any settings.

There is no icon in the system tray, when I try to start it from the start menu no window opens. 

Reply #5 Top

Quoting Fenlaan79, reply 4

I am also experiencing this issue, I can start and stop the service with batch files but I am unable to access the configuration utility anymore to change window arrangements or any settings.

There is no icon in the system tray, when I try to start it from the start menu no window opens. 
End of Fenlaan79's quote

Is this perhaps a fresh windows install?

Reply #6 Top

No several years old windows 10 machine.

Never had this issue until after installing the 3.6 update and did not notice it for a while. 

Reply #7 Top

Ok this has quickly become a huge problem for me.

I am switching to a new computer and can't release my license from old machine because I can't access configuration. When I try to do it remotely it tells me to contact support.

 

Edit: I was able to deactivate it from MyProducts section.

Reply #8 Top

Quoting Fenlaan79, reply 7

Edit: I was able to deactivate it from MyProducts section.
End of Fenlaan79's quote

Hello,
Sorry to hear you are having issues. Just to confirm, your problem is gone, yes?

Thanks
Basj,
Stardock Community Assistant.

Reply #9 Top

The immediate problem of being able to change licenses to another machine is gone.

The inability to open configuration on the old computer (now as a secondary) remains.