update issue

update issue

from Stardock Forums

Hello after turning on the computer, the window for updating the program Frences 4 pops up, I click update, but nothing happens, the update stops at 0% and I don't want to continue :( how does it automatically lock?

update issue fences
3,044 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try download the latest version directly from your product account page: https://store.stardock.com/myaccount/products.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I don't have anything to download on this page, it writes me something like this

 

My Downloads

 

No registrations found.

 

Didn't find the product you were looking for? Visit your Order History page to view your recent purchases. Once your product is installed and activated (instructions are in your receipt), you will see your product on this page.

 

My purchase history is also empty

 

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Hello,
Might be something not right with your account. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant