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rod384
rod384
Join Date 06/2023
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Dual Monitor Problem

June 3, 2023 11:53:35 PM from Stardock ForumsStardock Forums

When I have the primary monitor on my video card and the secondary monitor on the onboard graphics(Intel I7-12700k) I get a corrupted  desktop in many of the themes on the secondary monitor. I can see the deskscape theme on the secondary monitor, but its doesn't look right and all the colors are off. If I unplug the secondary monitor from onboard graphics and hook it into the video card it then will work fine on the secondary screen. Any ideas how to fix this?

deskscapes
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rod384
basj
Join Date 03/2001
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Reply #1 June 4, 2023 1:35:49 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need more information on your system. Please refer here for guidance: https://support.stardock.com/space/SHC/1387954207/Contacting+Stardock+About+Deskscapes+Issues

Thank you.
Basj,
Stardock Community Assistant.

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rod384
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Reply #2 June 4, 2023 2:30:39 AM
from Stardock ForumsStardock Forums

Red Car

When I have both the primary and secondary monitor set to the same image it displays correctly. When I have different primary and secondary images is when this problem occurs.

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rod384
rod384
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Reply #3 June 4, 2023 2:41:13 AM
from Stardock ForumsStardock Forums

Here is skull island on the secondary screen with the Aflyingtree on the primary monitor(static images). 

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rod384
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Reply #4 June 4, 2023 2:46:44 AM
from Stardock ForumsStardock Forums

Here is skull island set to all monitors.

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rod384
basj
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Reply #5 June 4, 2023 2:46:48 AM
from Stardock ForumsStardock Forums
Need to know:
  1. Exact Version of Windows: The exact version of Windows can be obtained by running Winver.exe from a search. Posting an image of that would be sufficient.
  2. Also, need to know your Deskscape version numbers.

Thank you,

Basj,
Stardock Community Assistant

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rod384
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Reply #6 June 4, 2023 2:49:20 AM
from Stardock ForumsStardock Forums

I have a 1920x1280 secondary monitor and a 3440x1440 primary monitor.

I have windows 11 Version 22H2(Os Build 22621.1702)

Deskscape Version 11 Beta 5

 

 

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rod384
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Reply #7 June 4, 2023 2:53:28 AM
from Stardock ForumsStardock Forums

I have windows 11 Version 22H2(Os Build 22621.1702)

Deskscape Version 11 Beta 5

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rod384
basj
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Reply #8 June 4, 2023 3:07:32 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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rod384
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Reply #9 June 5, 2023 10:27:46 AM
from Stardock ForumsStardock Forums

Please run DXDiag.exe and post the result here.

Thank you,

Basj,
Stardock Community Assistant

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rod384
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Reply #10 June 5, 2023 2:18:35 PM
from Stardock ForumsStardock Forums

Its says no problems found. There is a file I saved with the results, but it is a very long page of text. Do you want that too?

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Reply #11 June 5, 2023 3:07:30 PM
from Stardock ForumsStardock Forums

 

All the tabs say no problems found.

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Reply #12 June 5, 2023 3:28:27 PM
from Stardock ForumsStardock Forums

By the way I don't have the problem when Windows sets my backgrounds on two screens.

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rod384
basj
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Reply #13 June 5, 2023 11:15:02 PM
from Stardock ForumsStardock Forums

Thank you for your replies. I have forward them to support. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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rod384
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Reply #14 June 7, 2023 10:57:41 AM
from Stardock ForumsStardock Forums

Quoting rod384,
reply 10

Its says no problems found. There is a file I saved with the results, but it is a very long page of text. Do you want that too?

Yes, please. Copy paste it here or if you not comfortable posting it here. You can send it to me via PM.

Thank you,

Basj,
Stardock Community Assistant

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Reply #15 June 8, 2023 1:55:45 AM
from Stardock ForumsStardock Forums

I sent the file in private messaging.

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rod384
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Reply #16 June 8, 2023 2:08:26 AM
from Stardock ForumsStardock Forums

Thank you. I forwarded the report to Support for them to review it.

Basj,
Stardock Community Assistant

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rod384
sdRohan
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Reply #17 June 8, 2023 8:34:45 AM
from Stardock ForumsStardock Forums

This is a desktop PC or laptop?

Sean Drohan
Stardock Product Lifecycle Manager

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rod384
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Reply #18 June 9, 2023 3:55:14 AM
from Stardock ForumsStardock Forums

Desktop, Asrock Z690 Steel Legend and I7-12700k with a MSI 3080.

 

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Reply #19 June 9, 2023 9:12:29 AM
from Stardock ForumsStardock Forums

Quoting rod384,
reply 18

Desktop, Asrock Z690 Steel Legend and I7-12700k with a MSI 3080.

 

I want to test this but we have nothing here that matches your setup - integrated graphics onboard for a PC being the kicker. 

Sean Drohan
Stardock Product Lifecycle Manager

 

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Reply #20 June 10, 2023 1:46:18 AM
from Stardock ForumsStardock Forums

Alright.  I have a 34 inch monitor with the 10.5 sitting underneath it. I have a 14 inch monitor being shipped that will also sit under the 34" monitor so I will have a triple monitor setup. I was getting the extra 2 monitors off the 3080 graphics card for gaming reasons, let integrated graphics handle the extra displays. I will let you know if there is a change when I add the 3rd monitor, I will test that. But right now I am letting windows handle the monitors, which is working OK.

 

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