Long installation and upgrade process

Stardock software takes 5-30 mins to install after every upgrade

from Stardock Forums

This happens every time I upgrade or install new Stardock (only Stardock) software:

It literally sits on each png and each for many seconds to minutes at a time. If I pause my ESET antivirus, then it completes immediately.

This only happens with the Stardock installer. Any chance the installer can be upgraded or fixed / tested with ESET to figure out what it's doing that makes it take so long?

 

 

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2,725 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Try adding "Start11 Setup" to the exceptions list in ESET.

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Reply #3 from Stardock Forums Top

Hi xerxes,

While I do not have any experience with ESET myself, it sounds like it is being a bit aggressive in scanning the files as they are being laid down on the install process. I think Pelarid has the best suggestion for you above.

Paul Scroggins
Associate Technical Support Analyst

Reply #4 from Stardock Forums Top

Quoting TPScroggins, reply 3

Hi xerxes,

While I do not have any experience with ESET myself, it sounds like it is being a bit aggressive in scanning the files as they are being laid down on the install process. I think Pelarid has the best suggestion for you above.

Paul Scroggins
Associate Technical Support Analyst
End of TPScroggins's quote

Thanks, but I was looking for Stardock to fix their installer. As I mentioned, no other application has this issue. I shouldn't have to add exceptions or disable my AV with proper software. I have several PCs with multi user licenses and I don't want to have to go through the hassle of disabling the AV or adding exceptions every time I download a new update.

ESET is one of the leading AV vendors and I'd think Stardock would want their software to work flawlessly with as many PCs as possible.

Reply #5 from Stardock Forums Top

Take a look at this thread concerning ESET. Read through all the posts in the thread.

https://forums.stardock.com/515653/suggestion-to-staff-for-eset-av

Evidently, this has been an issue for over a decade with ESET. From what I understand, there is nothing Stardock can do to remedy this issue.

I haven't seen any other AV issues reported other than ESET. I personally run Trend Micro and have never seen an issue with any of Stardock's installers.

I understand your frustration, but I would recommend contacting ESET's support and see if they can resolve your issue. If not, your only solution would be to add "Start11 Setup" to the exception list, or disable it while installing Stardock software.

Reply #6 from Stardock Forums Top

Thanks. The issue is I am using Multiplicity on six computers, as well as Start11 on all six. It's not sustainable to keep adding exceptions every time they want to update. Also, they download the update when detected and run it, so I'd need to decline all of those, then find the update online, download, and whitelist the exe file.

I'm not being facetious when I say it's only Stardock. I think it's fair to ask them to look at how their installer places file on the filesystem and see if they're doing something nonstandard like patching the files vs placing new copies in its installation directory instead.

Reply #7 from Stardock Forums Top

If you're running Smart Security Premium, perhaps you can make a change in the settings in the Host-based Intrusion Prevention System (HIPS) – Advanced setup.