Renewal attempts for Object Desktop fail constantly

Regardless of browser, adblockers, or security, attempts to renew OD fail

from Stardock Forums

Multiple attempts over last two weeks to renew OD from the 'renewal page' that results from pressing Renew in the OD interface for OD. Stardock renewal page comes up in browser (Chrome, Brave, Edge, OperaGX), data is entered, and always results in fail, please contact us.

1st - Contact WHO?...

2nd - Two weeks before the registration expires, and I am having to go into a forum?

3rd - Why can I not renew it from my list of purchases on the Stardock site itself?

And lastly, who is doing the functional production testing of your site and links?... They need to be subjected to an audit, and workflow testing.

Ken E

registered user for a couple more days

renewal object desktop interface accounts and activation help
2,456 views 2 replies
Reply #1 from Stardock Forums Top

Clicking on your user icon in the upper right corner of this page and selecting "Downloads" will take you to the page shown in the screenshot where you can select "Extend".

1st - You've come to the right place.

2nd - There's a lot of people from both Stardock and volunteers here 24/7 to help you with whatever issues you may encounter.

3rd - Not from the list of purchases, but from your downloads. Sorry if that's a bit confusing.

 

Reply #2 from Stardock Forums Top

So I tried that route through downloads in MS Edge (no adblocker, regular mid-level security) and got the same unable, please contact. So I went with PayPal. Now it's good, but still not right that using CC will not go through.

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