Deactivation of Start 11 on dead PC

I found this link which might help.

https://support.stardock.com/space/SHC/1260191763/How+to+review+your+current+activations

*Edit: Try here:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thanks - looks promising. However I was getting all sorts of server errors. Will try again later!   

Try here:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

I tried creating an account with the same email - my purchase doesn't come up.

Also keeps insisting my name is 'Michel Vanier' even though I change it.

Very confused now.   

Thanks for the help though!

Sorry it didn't help.

Appreciate the effort. Hopefully someone from Stardock can comment?   

Moon Pope, the link in #3 was provided by a Community Support person.

Maybe it would be best to create a Support request here:

https://stardock.atlassian.net/servicedesk/customer/portal/4

and wait for a response.

Quoting Moon, reply 4

I tried creating an account with the same email - my purchase doesn't come up.

Also keeps insisting my name is 'Michel Vanier' even though I change it.

Very confused now.   

Thanks for the help though!

End of Moon's quote

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

Thanks - have raised a ticket!