Windows 11 Start Menu Issue

Start Menu Issue

from Stardock Forums

After the last windows update "2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)" when I hit the windows key, the Windows 11 start menu displays but none of the icons in the start menu work. They are there but are not clickable, meaning none of the programs will open. I can click More, nothing happens, I can click on All Apps, and after 10 or 15 seconds that displays but does not display all apps, it shows Recent, Top apps and Quick Search, nothing else. This kind of makes the Windows 11 start menu useless. I am using the Windows 7 Style and rarely access the actual Window 11 start menu, but it did work prior to the windows update referenced.

Please Advise...

start menu products
8,104 views 11 replies
Reply #1 from Stardock Forums Top

This is addressed in the 1.42 beta which is available in your Stardock store downloads.

I imagine it will go out as a release build next week.

Reply #2 from Stardock Forums Top

I logged into my account, downloads, Start 11 is not even listed in my downloads. It shows in Order History, but the version downloaded is 1.4.1.1??

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

I have some of the icons not displaying corrrectly. Major one is Chrome and Steam on primary monitor, but on second monitor they show.

 

Reply #5 from Stardock Forums Top

When I log into my account, this below what I see, Start11 is not in the list...

If I go to Order History, Start 11 is there but the download is the older version.

Reply #6 from Stardock Forums Top

Quoting lab2, reply 5

If I go to Order History
End of lab2's quote

Don't go to Order History. Go to Individual Downloads.

Reply #7 from Stardock Forums Top

Quoting lab2, reply 5

When I log into my account, this below what I see, Start11 is not in the list...



If I go to Order History, Start 11 is there but the download is the older version.


End of lab2's quote

Your first activation of Start11 was done with a different email address, so it is registered to that account, not this one

Paul Scroggins
Associate Technical Support Analyst

Reply #8 from WinCustomize Forums Top

Quoting TPScroggins, reply 7

Your first activation of Start11 was done with a different email address, so it is registered to that account, not this one
End of TPScroggins's quote
One would think this would be obvious ;P

Reply #9 from Stardock Forums Top

The issue I'm having has to do with Explorer not refreshing with the start11. I created a powershell script to refresh the explorer and the icons come back. 

Here is my code I created.

@echo off

taskkill /f /im explorer.exe

start explorer.exe

exit

I used notepad to create this with and saved it as refresh.cmd 

Reply #10 from Stardock Forums Top

I must have purchased Start 11 from a link you sent using a different email address as your system showed a purchase made from a different email address but no account was ever setup on your system. I created a new account with that email address and was able to download the beta version. Any chance of combining the 2 accounts?

Reply #11 from Stardock Forums Top

Quoting lab2, reply 10

I must have purchased Start 11 from a link you sent using a different email address as your system showed a purchase made from a different email address but no account was ever setup on your system. I created a new account with that email address and was able to download the beta version. Any chance of combining the 2 accounts?
End of lab2's quote

Please raise support ticket using the link below, use the account mergers option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant