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ooopsitsme
ooopsitsme
Join Date 04/2006
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I can't download quite a few of Vampothika's skins i purchased

March 20, 2023 6:01:44 AM from Stardock ForumsStardock Forums

So i was going about my business updating skins i have bought and found Glitch & Osmosis and a few others too cant be downloaded from my purchase page. They are showing but the link just takes me to the front page of wincustomise. Some of the broken links take me to the actual page for a skin but not the suite that went with it. Can i get some help and an explanation as to why sets have been broken up and links broken?

Thank you for your time

Christine

stardock software
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ooopsitsme
basj
Join Date 03/2001
+1603 sdemployee
Reply #1 March 20, 2023 6:12:21 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please post some links to those skins you having issue with.

Thanks
Basj,
Stardock Community Assistant.

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ooopsitsme
Jan Oscar
Join Date 12/2002
+1141 moderator
Reply #2 March 20, 2023 7:03:31 AM
from Stardock ForumsStardock Forums

A few years ago, Vampothika made some/all of her older premium skins free. After some time, she updated them for Windows 10 I think, and reuploaded some/all of them as premium skins again, and my guess is that is the reason why old purchases is no longer available.

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ooopsitsme
DrJBHL
Join Date 04/2002
+4052 moderator
Reply #3 March 20, 2023 9:49:47 AM
from Stardock ForumsStardock Forums

I think you should open a ticket to Support. Include the problematic links to the skins you purchased and cannot access.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

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ooopsitsme
ooopsitsme
Join Date 04/2006
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Reply #4 March 20, 2023 2:23:36 PM
from Stardock ForumsStardock Forums

thanks for your replies everyone, i have opened a support ticket DrJBHL, that link was very helpful as i couldn't see how to do that at support page, so big thanks for that!

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ooopsitsme
DrJBHL
Join Date 04/2002
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Reply #5 March 20, 2023 2:30:26 PM
from Stardock ForumsStardock Forums

Quoting ooopsitsme,
reply 4

so big thanks for that!

My pleasure. 

By the way, I think JanOscar hit on the reason it occurred.

It's a good idea to make note of your Support ticket number so you can refer to it in the future.

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