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Tester4
Join Date 02/2023
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Version 3.57 on Windows7 ?

After installation it pops-up Web page of Stardock not the Activation GUI

February 27, 2023 4:04:02 PM from Stardock ForumsStardock Forums

Hi, sorry to disturb. I have an issue on Windows7 (site said that it is supported). When finish installation of Multiplicity 3.57 instead of opening the Activation GUI it pops-up Web Page of Stardock.

I understand that  Windows7 is EOL but if Multiplicity 3.57 it is not supported in Win7, please remove the info about Windows7.

 

Thank you in advance if you have some advice for me

 

multiplicity
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Tester4
basj
Join Date 03/2001
+1047 sdemployee
Reply #1 February 27, 2023 7:15:08 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. May I know more on your Windows 7 system.

  1. Windows full version number. Use Winver.exe.
  2. System running on Which CPU? ARM, Intel or AMD?

Thanks
Basj,
Stardock Community Assistant.

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Tester4
Tester4
Join Date 02/2023
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Reply #2 February 28, 2023 9:21:26 AM
from Stardock ForumsStardock Forums

Thank you Basj for your message, below are my answers:

1. Windows 7 Pro Version 6.1 (Build 7601 Service Pack 1)

2. Intel Core i5 2400 CPU 3.1 GFHz (HP RP5800 Desktop PC)

 

Thank you in advance for your advise!

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Tester4
basj
Join Date 03/2001
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Reply #3 February 28, 2023 9:33:33 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Tester4
Tester4
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Reply #4 March 1, 2023 7:47:35 AM
from Stardock ForumsStardock Forums

It looks like the version 3.57 file on web site is partially corrupted. Every time I download it behaving same. Does not work on Windows 7 but working on Windows 10. However, if I use Update menu from 3.44 to 3.57, then it works.

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Tester4
sdRohan
Join Date 10/2012
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Reply #5 March 2, 2023 4:05:14 PM
from Stardock ForumsStardock Forums


Hi, sorry to disturb. I have an issue on Windows7 (site said that it is supported). When finish installation of Multiplicity 3.57 instead of opening the Activation GUI it pops-up Web Page of Stardock.

That will happen if the PC's Windows root certificates are really old.

No doubt this PC is, or has been for a very long time, internet isolated. 

A Windows Update usually fixes that but you can DL them manually.

Sean Drohan
Stardock Product Lifecycle Manager

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Tester4
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Reply #6 March 3, 2023 7:55:06 AM
from Stardock ForumsStardock Forums

Hi Sean,

Thank you very much for your advise!

I went to https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5  and installed the KB but it did not help.
Please, do you know which specific certificate I do need to install?

 

Thank you in advance for your help!

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Tester4
sdRohan
Join Date 10/2012
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Reply #7 March 3, 2023 8:53:46 AM
from Stardock ForumsStardock Forums

Quoting Tester4,
reply 6

Hi Sean,

Thank you very much for your advise!

I went to https://support.microsoft.com/en-us/topic/support-for-urgent-trusted-root-updates-for-windows-root-certificate-program-in-windows-a4ac4d6c-7c62-3b6e-dfd2-377982bf3ea5  and installed the KB but it did not help.
Please, do you know which specific certificate I do need to install?

Thank you in advance for your help!

I gather that doing a windows update is not an option, yes?

Sean Drohan
Stardock Product Lifecycle Manager

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Reply #8 March 3, 2023 9:35:20 AM
from Stardock ForumsStardock Forums

Hi Sean,

No, these Windows 7 Pro machines are offline. I am looking for easy and elegant way to fix the installation for version 3.57.
On these machines installation completed correctly with version 3.44 but it fails with vesrion 3.57.

 

Thank you in advance for your help!

 

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sdRohan
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Reply #9 March 3, 2023 1:44:41 PM
from Stardock ForumsStardock Forums

Quoting Tester4,
reply 8

Hi Sean,

No, these Windows 7 Pro machines are offline. I am looking for easy and elegant way to fix the installation for version 3.57.
On these machines installation completed correctly with version 3.44 but it fails with vesrion 3.57. 

Thank you in advance for your help! 

Its going to be an exercise in searching I am afraid.  This will help perhaps?

https://woshub.com/updating-trusted-root-certificates-in-windows-10/

There is a section for Win7.

Sean Drohan
Stardock Product Lifecycle Manager

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