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Deimos1554
Deimos1554
Join Date 11/2022
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Not Seeing Purchase

Just made a purchase last night and I don't see the download links

November 29, 2022 11:49:10 AM from Stardock ForumsStardock Forums

I bought a software bundle from stardock last night and I still don't see the download links

stardock software
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Deimos1554
JanOscar
Join Date 12/2002
+736 moderator
Reply #1 November 29, 2022 1:07:49 PM
from Stardock ForumsStardock Forums

Log in with the e-mail used for your purchase, if you're not already. (Important). Then click on your user icon in the upper right of this page and select "My Downloads" or click "here".

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Deimos1554
DrJBHL
Join Date 04/2002
+3242 moderator
Reply #2 November 29, 2022 1:16:51 PM
from Stardock ForumsStardock Forums

Do not submit another post on this topic.

Be patient and await an answer.

You may also submit a request for help at the Support portal.

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Deimos1554
Deimos1554
Join Date 11/2022
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Reply #3 November 29, 2022 4:34:19 PM
from Stardock ForumsStardock Forums

Sorry, I'm new to this forum and had trouble navigating. Thanks for your polite understanding.

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Deimos1554
Deimos1554
Join Date 11/2022
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Reply #4 November 29, 2022 4:36:03 PM
from Stardock ForumsStardock Forums

Quoting DrJBHL,
reply 2

Do not submit another post on this topic.

Be patient and await an answer.

You may also submit a request for help at the Support portal.

 

Just fyi, your support portal link gives a 404 error. You may want to check that.

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Deimos1554
JanOscar
Join Date 12/2002
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Reply #5 November 29, 2022 4:41:17 PM
from Stardock ForumsStardock Forums

Quoting Deimos1554,
reply 4

Just fyi, your support portal link gives a 404 error. You may want to check that.
Sorry for that. The support portal has just been updated. This is the correct link: https://support.stardock.com/

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Deimos1554
Deimos1554
Join Date 11/2022
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Reply #6 November 30, 2022 1:34:02 PM
from Stardock ForumsStardock Forums

I attempted to reach out to support, however, haven't heard a response. What's the typical lead time?

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Deimos1554
TPScroggins
Join Date 03/2022
+81 sdsupport
Reply #7 November 30, 2022 2:09:05 PM
from Stardock ForumsStardock Forums

Quoting Deimos1554,
reply 6

I attempted to reach out to support, however, haven't heard a response. What's the typical lead time?

Looks like you sent an email and did not submit a ticket. Your issue would have been addressed by now if you used the information provided to contact support.

If you respond to the automated email you received back, it will turn it into a ticket and I can take care of the issue for you

Paul Scroggins
Associate Technical Support Analyst

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