Lost transparenncy in many icons, background is black

from Stardock Forums

I seem to have lost transparency for a number of icons on the "Windows 10"-style Start Menu.  They now show against a black background.  I've snipped a few screen shots here.

This happened after I rebooted yesterday for the Windows out-of-band patch.  I don't know if that is actually related.  I have another system that was also patched and isn't showing this behavior.  I tried doing "refresh icons" from the right-click menu, and outright rebooting, but the problem persists.  I also switched to the "Windows 11"-style menu and I can see the same thing on icons there, with some that feature transparency having a black background.

Other programs aren't showing this issue with the same icons.  (Actual default Windows 10 Start menu, Directory Opus, ...)

Start11 version 1.30
Windows 10 Enterprise LTSC 2021 (21H2) 19044.2132

 

start menu products
3,148 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Try unistall Start11, reboot immediately after, reinstall latest version, reboot again, retest it and report back.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I've found that I can "fix" this by unpinning and repinning the affected apps.  Still, would be nice to know the root cause of the "bug" so that it doesn't affect myself or others in the future...

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

Quoting Aaron44126, reply 2

I've found that I can "fix" this by unpinning and repinning the affected apps.  Still, would be nice to know the root cause of the "bug" so that it doesn't affect myself or others in the future...
End of Aaron44126's quote

That is curious.  I would be interested in knowing if the issue reappears on the new pins if you reboot.

Reply #4 from Stardock Forums Top

I have the same problem.

The uninstall / install process described above, when carried out with the latest version (V2), not only fails to resolve the problem, but brings along the added headache of not being able to register with a V1.X email / product key.

Unpinning and repining helps with some of the newly black background icons, but not with all.

Your help is sincerely appreciated.

Reply #5 from Stardock Forums Top

Quoting burcaka, reply 4

I have the same problem.

The uninstall / install process described above, when carried out with the latest version (V2), not only fails to resolve the problem, but brings along the added headache of not being able to register with a V1.X email / product key.

Unpinning and repining helps with some of the newly black background icons, but not with all.

Your help is sincerely appreciated.
End of burcaka's quote

Hello,
Sorry to hear you are having issues. First, do know that your Start11 v1 key will not work on Start11 v2.Start11 v2 is a paid upgrade, not an updates.

Second, black background icons, which applications you're referring that re-pinning not resolved your issue? Need more details, please.

Thanks
Basj,
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Quoting burcaka, reply 6

And now... After uninstalling V2 and reinstalling 1.4-j279, activation will still not work. What a mess :(
End of burcaka's quote

Please you still have activation issue. Please use this guide to deactivate old activation to clear slots for new one.

https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations. Do let us know if you still need our assistance on your activation issue.

Thank you,

Basj,
Stardock Community Assistant