Start 11 becomes unresponsive during long file transfers

from Stardock Forums

When doing extended file transfers (Large files that take an extended time to complete) the taskbar becomes unresponsive and the Start Menu will not come up when the keyboard start button is pressed. This has been going on for a while (Multiple versions of Start 11). Doing the Purge and reinstall fixes it temporarily, but it comes back after a few days.

Windows 11 21H2

Start 11 v1.25

Processor AMD Ryzen 7 3700X
RAM 64.0 GB

start menu products
2,580 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top


When doing extended file transfers (Large files that take an extended time to complete) the taskbar becomes unresponsive and the Start Menu will not come up when the keyboard start button is pressed. This has been going on for a while (Multiple versions of Start 11). Doing the Purge and reinstall fixes it temporarily, but it comes back after a few days.

Windows 11 21H2

Start 11 v1.25

Processor AMD Ryzen 7 3700X
RAM 64.0 GB
End of quote

Have you tested this without Start11 installed?  If not, could you do so and let us know the results?

Sean Drohan
Stardock Product Lifecycle Manager

The Political Machine 2024
Reply #3 from Stardock Forums Top

Yes, it works fine without Start11 if you search the forums you'll see that a lot of people have this problem, the advice generally given is uninstall, purge, and reinstall, but as I said, that is only a temporary fix. I'm not sure if it's related to the size of the files, or the number of files, in my case I transfer large numbers of large files (Video editor, so lots and lots of multi GB files moved from location to location, betwen local, network, and external drives)

Reply #4 from Stardock Forums Top

Quoting nachoha, reply 3

Yes, it works fine without Start11 if you search the forums you'll see that a lot of people have this problem, the advice generally given is uninstall, purge, and reinstall, but as I said, that is only a temporary fix. I'm not sure if it's related to the size of the files, or the number of files, in my case I transfer large numbers of large files (Video editor, so lots and lots of multi GB files moved from location to location, betwen local, network, and external drives)
End of nachoha's quote

I have not seen ' a lot' of such reports but I am not saying it's not a concern. 

The only thing that comes to mind is that for such transfers, Windows Explore (which Start11 has hooks into) becomes unresponsive. When this happens, and you check task manager, is that the case, that WinExp shows 'unresponsive'?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top

This is something the 1.27 beta addresses

Reply #7 from Stardock Forums Top

Quoting nachoha, reply 6

Don't really have time to search out the other posts I've seen but here's another person that has experienced it https://forums.stardock.com/513139/issues-with-unresponsive-taskbar-whilst-file-transfers-are-happening the purge/reinstall seems to have fixed it for him. It may be that it only happens with large amounts/size files are transferred,
End of nachoha's quote

Neil reminded me that this was addressed in the 1.27 Beta currently available:

https://forums.stardock.com/514539/start11-127-beta-issue-report-thread

Sean Drohan
Stardock Product Lifecycle Manager