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I paid for renewing my wincustomize account yesterday but when I go to the website it keeps asking for me to renew. Also, when i get the email to go to my account, I enter my email, then get another email with a link sto my account! I've tried this half a dozen times!
Hello,
Sorry to hear you are having issues.
All Stardock stuff apps, accounts, etc. are in the system using the email
that was used when purchased .
Now some people use PayPal ( with a different email addy, than their Stardock
account info , is that your case maybe ?
Also by mistake some people type in the wrong email address when purchasing
that might have happened .
AzDude
Stardock Community Assistant
Nope. I paid with paypal and the payment went through, including receiving the email from you.
I am very disappointed. #1 why is my account 'disabled'?
#2 This concern here and my issue with DeskScapes. See my account.
Please fix these issues as I have used Stardock happily for years. Now, however, I have issues. Doesn't Stardock play well with the latest update of Windows 11????
FYI...If I go to the Stardock main website...I seem to already logged in and I can see my order of 2 items this week...Deskscapes and renewed wincustomize. You can see my concern.
Hi kaylaartist1995,
Sorry to hear you are having issues
Which website are you trying to login to ? wincustomize.com or stardock.com?
People would be able to assist you more in both of your posts if you could post screen shots like they have been asking you for.
Paul Scroggins
Associate Technical Support Analyst
stardock.com from the EMAIL that keeps telling me to use the link to access my account...Yet when I do, I am again sent the SAME EMAIL!! I already told you this.
On Wincustomize.com I see my account, and my profile, but cannot DO anything because I am told to renew! Which I did yesterday and it shows under my account!!!!!!!!!!!!!!!
TWO issues with my account. Activate my Wincustomize for me and stop sending emails with a link to log in, which only shows a box for my email, and we're in the same loop!
You can login to stardock with this link https://store.stardock.com/myaccount/products there is no reason to continue to use links from emails
It will take you directly to your downloads page if you need to access any files\info.
On the wincustomize site, it sounds like you are going to the "shop" tab (image below). There is really no need to go there now that you have a vaild subscription, just go to explore to browse the items
Paul Scroggins
Associate Technical Support Analyst
I think I have found the problem, from your screen shot, you are using the wrong username, so it is also probably the wrong email address than what your purchases are under.
I will send you a PM to get you on the right track
Paul Scroggins
Associate Technical Support Analyst
Sent.
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