Freezing, Crashing, unresponsive

I have 1.11 installed and it works but when I try to open an App via the menu it often simply hangs and only a reboot of Explorer rescues things.  I also added a Fence which I simply cannot delete.  When I hit delete Start11 crashes as above.

 

Not sure why this might be but it's not usable like this which is a pity.

3,023 views 9 replies
Reply #3 Top

1.2 is the latest so definitely worth an update.

If it continues there is further troubleshooting that can be performed so we can get more information on the issue and hopefully resolve it for you.

Reply #4 Top

Nope!  Does not work as it should in spite of a clean uninstall/install.  The Pinned Apps icons simply do not work.  So far I have managed to get two apps to open only once.  Interestingly the icons do not always respond to the mouse hovering on them.  Then sometime they do but clicking results in nothing at all.

Right now it seems that Explorer has crashed......yes....as I am typing this Explorer rebooted itself.  On reboot one App would open, tried a 2nd App - nothing.  

Before Purge_StartALL Groups did not function at all.  I am reluctant to try again because I suspect they won't work as expected and there does not seem an option to delete a group.

I am happy to try a bit more troubleshooting but to be honest it seems to me that in it's current build it's way too buggy.

Reply #5 Top

You can delete a group by right clicking on the title of it and picking delete. (This isn't an option for the top most group in the Win11 style)

Obviously this isn't normal behaviour for Start11 so there must be a conflict between something else on your computer and we would very much like to resolve the issue if we can.

Do you run anything else at Startup like DisplayFusion?

We would really like a dump file from a crash if you are willing to use WinDBG to capture it.

https://www.microsoft.com/en-us/p/windbg-preview/9pgjgd53tn86?activetab=pivot:overviewtab

Once installed, you would make it the default postmortem debugger:

When a crash happens, it will pop WinDBG and PC could become rather slow will it works through it.

Example of what you would type there:

.dump /mf c:\users\sdrohan\desktop\Start11_RiverComb_04062022.dmp

The dump command (with the period), the /mf switch, where you want it put, and a name that indicates what app
that its yours, and the date.

When it is done, you can click the red 'Stop Debugging' button:


It will likely be BIG, perhaps hundreds of MBs. If you could zip it and share a link to an upload to a cloud drive service, that would be much appreciated. If you don't want to put the link here, you can PM either myself or sdRohan:

Please note that we are only interested in crashes from explorer.  It is surprising how often other things crash on a computer that go unnoticed until a debugger is set to launch on a crash :)

You can tell if it is explorer by scrolling to the top of the windbg window that opens up and look for explorer.exe near the top.

Once you have this you can undo setting it as default post mortem debugger by going into windbg settings and clicking that button again.

Reply #6 Top

More than happy to WindBg a bash but before I do that I will exit from "Do you run anything else at Startup like DisplayFusion?" and see what happens....

Watch this space :-)

Reply #7 Top

Okay downloaded and WindBG just sits here.  Been quite a while now

Reply #8 Top

DisplayFusion is not the culprit by the way.

And I have disabled anything else that might possibly interfere such as Translucent Tool bar etc

 

 

 

Reply #9 Top

So where does one delete the group here (this is right click on group title)