Start11 Licence Error

from Stardock Forums

Hello, i just purchased Start11 using Paypal and i'm not able to get my licence.

After the validation of the payment, i returned on stardock.com and my screen became "transparent black" and nothing else.

I tried to refresh the page several time using F5 and after a while i obtained a message error on the following url: https://www.stardock.com/products/start11/download?fscNext=fsc%3Ainvoke%3Acomplete

 

Store Error


An unexpected error was encountered. Please try again, or contact us at questionacharge.com for assistance.

 

 

Then i went in my profile and in "Order History" and i obtained this error:

Sorry, there was an error

If you would like to reference this error, please email support@stardock.com.

Please use your browser's back button or return to the Stardock Store home page.

 
I checked paypal and my money is gone.
 
What can i do to obtain my licence?
 
Have a good day and thanks in advance :)

 

 

stardock software
1,567 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try this first : use this guide and see if you can get your keys and software link : https://forums.stardock.com/484254/getting-your-products-and-keys. Use your email address that link to your paypal account.

If that fail please raise a support ticket using the link below, use the product not receive option. Include all information details on your purchase there and Support will help you from there. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket since that will only confuse the system. Send once and wait. Ticket will be answer on first come first serve bases.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hi, thanks for your answer. Initially I didn't planed to post this on the forum, I thought i was contacting the support 😅

By the way I finaly contacted the support after understanding my error. Hope it will be fine 🙏

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