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EddieJ300
EddieJ300
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Some applications shortcut icons in Start11 have turned into blank icons

Start11 blank icons

March 6, 2022 12:50:21 PM from Stardock ForumsStardock Forums

Some applications shortcut icons in Start11 have turned into blank icons. The issue is only in the Start11 Start Menu and Taskbar. The same shortcut on the desktop looks normal. This is happening for several apps. The sample in the screenshots is NotePad++

start menu products
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EddieJ300
AzDude
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Reply #1 March 6, 2022 12:58:45 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Version of Windows ( use winver.exe for that info ) ?

version of Start11 ?


AzDude
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EddieJ300
EddieJ300
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Reply #2 March 6, 2022 1:08:50 PM
from Stardock ForumsStardock Forums

These are some of the things that I have tried outside of Start11. But no luck. There was an update for Start11 but that also did not help. 

After each of these steps, the system was rebooted. 

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

sfc /scannow

Deleted the ‘IconCache’ file and restarted Windows Explorer

https://allthings.how/how-to-fix-blank-icons-in-windows-11/#:~:text=Delete%20the%20Icon%20Cache%20File,blank%20icon%20will%20be%20restored.

Unfortunately, these steps did not help. 

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EddieJ300
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Reply #3 March 6, 2022 7:58:34 PM
from Stardock ForumsStardock Forums

Windows 11 (current on patches) 

Start11 latest version (in an effort to fix the issue I updated it but no luck) 

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EddieJ300
basj
Join Date 03/2001
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Reply #4 March 6, 2022 8:16:34 PM
from Stardock ForumsStardock Forums

Quoting EddieJ300,
reply 3

Windows 11 (current on patches)

Hello,
Sorry to hear you are having issues. Need the full version numbers please, something from Winver.exe like screenshot below. So we know you're not on some review/beta version of Windows 11.

Thanks
Basj,
Stardock Community Assistant.

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EddieJ300
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Reply #5 March 13, 2022 5:29:24 PM
from Stardock ForumsStardock Forums

Windows 11 version: 21H2

 

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EddieJ300
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Reply #6 March 13, 2022 5:32:29 PM
from Stardock ForumsStardock Forums

Another example of the blank icons.

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EddieJ300
Neil Banfield
Join Date 04/2001
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Reply #7 March 13, 2022 6:04:10 PM
from Stardock ForumsStardock Forums

If the taskbar is showing the problem and you are not using the option in Start11 to control the taskbar (which defaults to off and is new in 1.15 beta) then the issue will be a problem with icons in the OS itself rather than Start11.

By the looks of it the issue is linked to icon size which would point to a cache issue.

Have you installed anything which might alter icons?

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EddieJ300
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Reply #8 March 13, 2022 7:00:50 PM
from Stardock ForumsStardock Forums

I have not installed any apps for modifying icons. I did have a trial of Fences for a short time. 

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EddieJ300
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Reply #9 March 13, 2022 7:07:40 PM
from Stardock ForumsStardock Forums

I do customize the Taskbar with Start11. 

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EddieJ300
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Reply #10 April 3, 2022 2:49:46 PM
from Stardock ForumsStardock Forums

Are there any other suggestions on what I should check? 

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EddieJ300
basj
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Reply #11 April 3, 2022 8:21:52 PM
from Stardock ForumsStardock Forums

Have you try the latest V1.19 yet?

https://forums.stardock.com/511294

Thank you,

Basj,
Stardock Community Assistant

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EddieJ300
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Reply #12 April 3, 2022 8:53:18 PM
from Stardock ForumsStardock Forums

I will try that and let you know. 

Thanks 

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EddieJ300
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Reply #13 April 4, 2022 12:10:23 AM
from Stardock ForumsStardock Forums

I checked and there are no updates available.

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EddieJ300
PhoenixRising1
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Reply #14 April 4, 2022 1:24:32 AM
from Stardock ForumsStardock Forums

All beta update's are manual installs rather then "auto check" updates that can be found on your download page.

Here is the most direct link to the most current update.

1.19: https://cdn.stardock.us/downloads/public/software/start/Start11_1.19-j155-Setup.exe

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EddieJ300
mrdmmagic
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Reply #15 April 19, 2022 1:13:11 PM
from Stardock ForumsStardock Forums

I am having this exact same problem -- two program icons are "blank" (WinRAR and Plex Media Server). When I pin those programs, they remain blank. I've tried reinstalling the affected apps, clearing the icon cache, restarting explorer -- all the normal stuff. I'm using the latest versions of Windows 11 and Start11. The only thing that works is disabling Start11.

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EddieJ300
Neil Banfield
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Reply #16 April 19, 2022 2:57:13 PM
from Stardock ForumsStardock Forums

Quoting mrdmmagic,
reply 15

I am having this exact same problem -- two program icons are "blank" (WinRAR and Plex Media Server). When I pin those programs, they remain blank. I've tried reinstalling the affected apps, clearing the icon cache, restarting explorer -- all the normal stuff. I'm using the latest versions of Windows 11 and Start11. The only thing that works is disabling Start11.

The most likely explanation would be a corrupted icon cache.  Start11 is probably using a different icon size than other places so the bad icon isn't being loaded up elsewhere.

The original post in this thread showed it on both the Start11 menu (which Start11 paints) and the taskbar which in the version of Start11 they were using is not painted by Start11.

Are these Windows store apps or downloaded from the developers website?

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EddieJ300
mrdmmagic
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Reply #17 April 19, 2022 5:04:27 PM
from Stardock ForumsStardock Forums

Both are downloaded from the developer's websites.

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EddieJ300
KRiD1
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Reply #18 September 10, 2022 4:51:28 PM
from Stardock ForumsStardock Forums

Has this been solved?  I'm having the same issue.

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EddieJ300
mrdmmagic
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Reply #19 September 10, 2022 6:07:18 PM
from Stardock ForumsStardock Forums

I stopped using Start11 because of it.

 
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EddieJ300
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Reply #20 September 10, 2022 6:24:42 PM
from Stardock ForumsStardock Forums

Try this.. 

1) Uninstall Start11

2) Clear the Icon Cache

3) Reboot

4) Reinstall Start11 using the latest release 

 

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EddieJ300
Neil Banfield
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Reply #21 September 11, 2022 3:57:01 AM
from Stardock ForumsStardock Forums

We do not believe this initial thread post to be a problem caused by Start11, but a problem with the OS icon cache.

This is because the initial post showed the problem on the Taskbar and Start menu, but Start11 did not have the taskbar features at the time so it couldn't be Start11.

The only icon issue we are aware of is for the taskbar only for Start11 1.25 on Windows 11 when you have the enhanced taskbar on and some pinned items may have the wrong icon, but never a blank icon like this.  This is cleared up with an explorer restart and is resolved in 1.26 which is coming soon.

Generally speaking if you get an icon like that it is probably a broken cache which is an OS level issue.  Windows 11 seems especially prone to this.

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EddieJ300
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Reply #22 September 11, 2022 2:12:21 PM
from Stardock ForumsStardock Forums

Clearing the icon cache seemed to fix the problem.  Thanks.

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