Stardock Forums
Hello, I have created a support ticket but I have not received any confirmation message that the ticket was made. I had a ticket number but sadly enough I have lost it.
I have bought Start11 but when I paid I got a "Bad Request" error from https://stardock.onfastspring.com. The money is taken from my account and I would like to receive my key for Start11
Thank you
Hello,
Sorry to hear you are having issues. If you remember your ticket number I can forward it Support. If not, you can wait or raise a new ticket, remember it and post it here.
https://stardock.atlassian.net/servicedesk/customer/portal/4
Thanks
Basj,
Stardock Community Assistant.
I have raised a new ticket just in case: SSN-28002
I am also not receiving any email from Stardock in my mail account. Spam box is empty.
Hello,
I have forward your ticket number to Support.
Thanks
Basj,
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
Tickets will be answered in the order they were received.
Sorry for any delay.
Sean Drohan
Stardock Support Manager
Has there been an update? Like I said, I don't get any Stardock emails (Also not in my spam box)
There is a portal where you can view the state of your ticket:
https://stardock.atlassian.net/servicedesk/customer/portal/4
Mind you, tickets are created \ managed via Atlassian. Support account creation happens in their system. You could use the credentials (email \ password) that you use for Stardock sights for Atlassian account creation but they will not work without you 1st using them to create an Atlassian account with them.
Sean Drohan
Stardock Support Manager
Cool, didn't know that already created tickets will appear if you didn't make an account.
Thanks
So can you guys forward my ticket to support again? SSN-28002
Still haven't gotten my key for Start11. Almost a week. Getting a little impatient now.
Hello,
Sorry for the delay but ALL support tickets are answered in the order received - stay-tuned
AzDude
Stardock Community Assistant
Hello,
Sorry to hear you are having trouble.
The reason one of the two tickets you placed is not being seen readily is that you keep updating it. Tickets are sorted by last activity (naturally) so this action keeps pushing yours down.
I answered your other ticket yesterday and will reply to it again if you have answered it.
I understand, and share, your frustration but please be patient with replies.
Sean Drohan
Stardock Support Manager
The reason one of the two tickets you placed is not being seen readily is that you keep updating it. Tickets are sorted by last activity (naturally) so this action keeps pushing yours down.
I answered your other ticket yesterday and will reply to it again if you have answered it.
I understand, and share, your frustration but please be patient with replies.
Sean Drohan
Stardock Support Manager
Hey Sean, Thank you for answering. It's a bit weird if that how the system works, but fine. I've replied to the ticket you've responded too also. Hopefully I will get my key ASAP.
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