Gmail just marked my receipt for the order as dangerous

Not as spam: as dangerous and disabling links

from Stardock Forums

Hello!

I want to let Stardock's team know, that as of today, my Gmail marked receipt (with download links and codes) for the order as dangerous. It didn't place email in spam, where I can click "Mark as not spam" - I've got email right in my inbox, with giant red banner at top that "This message seems dangerous / It contains a suspicious link that was used to steal people's personal information. Avoid clicking links or replying with personal information."

While I know that this email is safe (because I did the purchase), Google additionaly disabled every clickable object in email, so I can't download anything from here, as well as visit order page. Not a big trouble for me (for the most part), but you might want to look into that.

If it's important, I bought Ashampoo System Utilities 23.

Also I received two copies of the same email for one purchase for some reason.

stardock software
6,129 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

Stardock clearly hasn't addressed this concerning issue.

This morning I renewed my subscription to one product and the email receipt to my Gmail address went to Spam with the same warning.  I just alerted them via the Contact Us form.  We'll see.

I also received two copies of the same email - like the original poster.

 

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Reply #3 from Stardock Forums Top

Quoting bestdestiny, reply 2

Stardock clearly hasn't addressed this concerning issue.

This morning I renewed my subscription to one product and the email receipt to my Gmail address went to Spam with the same warning.  I just alerted them via the Contact Us form.  We'll see.

I also received two copies of the same email - like the original poster.

 

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End of bestdestiny's quote

What product did you order?

This is a Google problem rather than a Stardock one really as their 'AI' is clearly wrong (rather like AV apps have false positives)