Multiplicity with remote access software such as Splashtop

from Stardock Forums

We are told, by the Splashtop people, that Splashtop will not work with Multiplicity. We have found that we can not click to activate anything remotely with both Multiplicity and Splashtop on the same computer. It is an intermittent problem. Sometimes clicking works and at other times it does not. Has anyone had this problem and does anyone know of a software KVM that will work with Multiplicity?

stardock software
5,541 views 11 replies
Reply #1 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top


We are told, by the Splashtop people, that Splashtop will not work with Multiplicity. We have found that we can not click to activate anything remotely with both Multiplicity and Splashtop on the same computer. It is an intermittent problem. Sometimes clicking works and at other times it does not. Has anyone had this problem and does anyone know of a software KVM that will work with Multiplicity?
End of quote

I am a little confused but this.  Multiplicity is a software KVM - has that as a component in KVM and KVM Pro (not KM).

https://www.stardock.com/products/multiplicity/

Sean Drohan
Stardock Support Manager

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Yes I am aware of that. The issue is that the two programs seem to conflict with each other so that we can not use Splashtop to "click" and therefore activate controls on the remote computer intermittently when remotely connecting. Splashtop works fine on our computers that we do not run Multiplicity on and Multiplicity works fine locally on the two computers we have it connected to. 

Reply #4 from Stardock Forums Top

Quoting jtalbott, reply 3

Yes I am aware of that. The issue is that the two programs seem to conflict with each other so that we can not use Splashtop to "click" and therefore activate controls on the remote computer intermittently when remotely connecting. Splashtop works fine on our computers that we do not run Multiplicity on and Multiplicity works fine locally on the two computers we have it connected to. 
End of jtalbott's quote

It's very likely that they use the same methods for input capture and why you are seeing issues.  What remains confusing is why you are not just using one over the other.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

We need both. We need Multiplicity so that locally we don't have multiple KVM's on the desk. Splashtop is so we can remotely access and control that computer from another location. The programs are not the same. 

Reply #6 from Stardock Forums Top

Quoting jtalbott, reply 5

Splashtop is so we can remotely access and control that computer from another location.
End of jtalbott's quote

Another location = over the Internet I assume?

If the PCs are all on a shared subnet (via VPN for example), MP could use it to connect to them over the Internet.

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

We use Multiplicity on computers on the same subnet. We use Splashtop with computers on different subnets over WAN.

Reply #8 from Stardock Forums Top

Quoting jtalbott, reply 7

We use Multiplicity on computers on the same subnet. We use Splashtop with computers on different subnets over WAN.
End of jtalbott's quote

Are they bridged in any way - perhaps with a VPN?

Sean Drohan
Stardock Support Manager 

Reply #10 from Stardock Forums Top

So are you saying Splashtop cannot click but Multiplicity doesn't have the same problem?

Are you connecting to a primary or secondary computer via MP at the time?

Reply #11 from Stardock Forums Top

You misunderstand. We use Splashtop on only one of the two computers that are on Multiplicity. With Splashtop we can not get to the other computer that is on Multiplicity. Splashtop only give us the three screens that are on the computer that Splashtop is on. Locally with Multiplicity we have not problems with clicking. We only have clicking problems when we connect via Splashtop.