Irrelevant pop-up window when trying to open new tab

from Stardock Forums

I have an annoying problem while using Groupy in the following scenario: 

1. The program pdfSAM is installed. 

2. One or more pdf files are selected. 

3. The preview pane in Windows file explorer is enabled (and pdfSAM does the preview). 

Whenever I click "+" to open a new tab, a pop-up window from the pdf program appears, as shown below (4.). The new tab is not opened. Only if I don't have any pdfs selected, then the pop-up does not appear, and the new tab opens normally. This is quite annoying as I often have to quickly preview the content of a file and then move it to another folder. 

Unfortunately, I do not have admin access to the affected computer, so my options are limited. I cannot even find a way to change the preview program to Adobe Reader - although Adobe is installed and configured as the default pdf viewer. 

Are there any ideas of a workaround to this issue, besides remembering to keep pdfs deselected?

Thanks, 

John

 

groupy
5,462 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. From what I understand, in groupy when you press the "+" button. It simulate of pressing "Ctrl"+"N" on your keyboard which in Explorer and most application open a new instant of that active application. So if you have MS Word active. Pressing "Ctrl"+"N" will open up a new instant of Word. I do not have pdfSAM to try out. But I have another pdf Editor app and "Ctrl"+"N" open new page. Please try to see if "Ctrl"+"N" work with pdfSAM. Or if possible to stop pdfSAM from catching "Ctrl"+"N" keystroke while on preview mode.


Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hi, 

Thanks for the prompt reply! I searched in pdfSAM's settings, but I couldn't find any option regarding this key combination or any other keyboard shortcut whatsoever. 

For now, I try to remember and have my files deselected when opening a new tab/window. Unfortunately, my options are limited due to lack of admin rights. 

Thanks, 

John

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