No Product Key Sent

Hello,

Sorry to hear you are having issues.

Keys https://forums.stardock.com/484254/getting-your-products-and-keys

Account info https://store.stardock.com/myaccount

AzDude
Stardock Community Assistant

Hi there, 

I have already done this and it is not showing my purchase, therefore no product key. I didn’t even receive a pdf receipt which I normally would.

I need a product key which has been paid for via PayPal.

I tried sending to support email but only got an automated email.

Many thanks

Steve Anderson

PayPal email same as your Stardock email?

Yes

steveaanderson411@gmail.com

Many thanks

Steve 

Hello,

Sorry to hear you are having issues.

Did to send in a ticket for your issue here https://stardock.atlassian.net/servicedesk/customer/portal/4

if so it will be answered if not submit a ticket and ONLY one .

AzDude
Stardock Community Assistant

Hi again,

I have raised a ticket a few days ago and still I have heard nothing. I paid £7.99 for the Fence 4 and I still have no product key.

Can I either have a refund or the product key please.

If I get a refund, I will try purchasing the product again and hopefully a product key will be sent to my email address.

Thanks again for your support.

Steve 

Hello,

Sorry to hear you are having issues.

What is your Ticket SSN # and i'll get it checked out ?

AzDude
Stardock Community Assistant

Hi again, 

I sent it via the Stardock website. Could you look into this for me.

I sent proof of my PayPal transaction earlier. 
many thanks.

Steve 

Hello,

Sorry to hear you are having issues.

What is the SSN # of your ticket that was sent to support ?

AzDude
Stardock Community Assistant

Hi again,

If I don't receive a product key, I will request a refund via Paypal/my bank and state that the product was never received.

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

SSN-22580

Many thanks Azdude,

I am not usually a complainer, but I don't seem to be getting anywhere.

I really appreciate your time and help in supporting me.

Cheers

Steve 

That ticket # SSN-22580 has been requested for further support 

Your ticket has been answered .

Myself, whenever i purchased an item i got email with the download and key.

As have I in the past, but not this time??

I think I will have to get onto Paypal to request a refund as I am not getting anywhere with this.

I paid my £7.99 for my Fences 4 Product Key. I have sent proof and I have not received the key after a month.

I have been a loyal customer over the years and bought many of your products.

Not happy!

Steve 

Your ticket was answered was there a problem or issue ?

They wanted bank transaction details. I sent them this as well as the PayPal transaction. 
surely this highlights my purchase. I couldn’t make this up?

please help or I’ll be forced to raise a non delivery of the product with PayPal and my bank.

i appreciate your support.

steve 

This was from Sean

Hi Steve,

Sorry to hear you are having trouble.

We show the order attempt as ‘canceled’. If your bank still shows it as completed, please send me the transaction number.

Cheers,
Sean Drohan
Stardock Support Manager

I sent him screen shots of my bank and PayPal transaction which still went ahead. If it was cancelled I would have had a refund which did not take place. It is only £7.99 but it is more the principle that I never received the product key?  
sean is being really helpful and kind, but I am not getting anywhere? 
steve