Start 11 wont activate

from Stardock Forums

Hi,

I upgraded to Windows 11 around 2 weeks ago.

During the upgrade, I also upgraded my Start 10 to Start 11, and purchased the new start 11 license. This installed and activated my Start 11.

I've been troubleshooting some issues with Pinned items / jump lists with Windows 11 and I removed Start 11 to test.

Now trying to reinstall Start 11, I'm being told "Email address is not valid for the product key", even though I can see the key against my order history on my startdock profile.

What is going on, and why can I not reactivate my license....

Thanks,

Ash

 

accounts and activation help
3,741 views 4 replies
Reply #1 from Stardock Forums Top

Did you maybe pay with PayPal with a different email address ?

Reply #2 from Stardock Forums Top

Thanks of the suggestion AzDude, I always pay with paypal account, and yes it is a different email address. But, all my other products are listed on my account except for Start 11 Upgrade (within the https://store.stardock.com/myaccount/products page). I can only see Start11 Upgrade in my orders page (https://store.stardock.com/myaccount/orders).

I have tried activating against my paypal email, and it still doesn't work either.

I've activated a Trial version just to restore functionality for now, but I'd like to get my proper license activated.

 

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Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. You might want to merge those two email account into one using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts. Than try it again. If it still fail, you might need too deactivate its old activation using this guide :  https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try those and report back.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Quoting basj, reply 3

Hello,
Sorry to hear you are having issues. You might want to merge those two email account into one using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts. Than try it again. If it still fail, you might need too deactivate its old activation using this guide :  https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try those and report back.

Thank you,

Basj,
Stardock Community Assistant
End of basj's quote

Thanks for the suggestion of the merge accounts - I have found my issue. I had a typo in my original registered email address. Thankfully, I was able to fix this with an alias address on my domain - YAY!.

I have these followed your merge accounts process and successfully merged my Start11 license to my correct stardock account.

Phew, I'm glad its fixed now, thanks for the help. I cant believe I had a typo in my original order... PEBCAC issue.